Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Elena Pankratova

Vancouver,BC
Elena  Pankratova

Summary

Project Manager with Digital Marketing and Design Skills. Motivated to drive productivity, profit and efficiency goals through proactive leadership. Dedicated Customer Service Representative with extensive experience in Marketing with demonstrated passion for building relationships, cultivating partnerships. Motivated to maintain customer satisfaction and contribute to company success.

Overview

3
years of professional experience

Work History

Pure Diamond
Vancouver, Canada

Marketing Coordinator
01.2022 - 08.2022

Job overview

  • Developed creative digital content and unique campaigns to drive brand awareness for social media.
  • Worked with creative teams to deliver productive marketing campaigns.
  • Planned advertising campaigns for online networks.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

RESULTS

Setting proper goals and restructuring content strategy increased traffic by 20% within the first three months. By finding the right platform for promoting our product and creating engaging content, gained new visitors, followers, and increased sales.

By conducting relevant keywords, the company raised traffic up to 30% within 4 months and 1.0K new visitors.

Pure Diamond
Vancouver, Canada

Project Manager
11.2020 - 06.2022

Job overview

  • Maintained company websites updating with new products and offers
  • Managed content distribution for various online channels and media platforms
  • Worked with creative teams to deliver productive marketing campaigns.
  • Planned advertising campaigns for online, print and other mediums.
  • Assisted with daily operations (schedules and workflows)

RESULTS

Launched a new marketing campaign which is increased brand awareness by 50%.

By implementing new strategies and employing successful tactics, we successfully reached our sales targets, surpassing the previous period by 35%.

Alteration Store Stitch International
Vancouver, Canada

Administrator/Customer Service Representative
05.2019 - 07.2020

Job overview

  • Cultivated impactful relationships with customers and drove business development by delivering service knowledge
  • Responded to customer inquiries promptly factoring their individual needs
  • Escalated customer concerns, store issues and inventory requirements to supervisors

Golden Leaf
Vancouver, Canada

Assistant Store Manager
05.2019 - 02.2020

Job overview

  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Maintained inventory by checking merchandise to determine levels.
  • Reorganized and maintained all displays throughout the store, ensuring they were visually appealing and well-organized.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Revamped store pricing, and merchandising to effectively showcase specials, sales, and discounts, captivating customer attention and promoting increased sales.

Education

Douglas College
, New Westminster

Post Degree Diploma from Marketing
06.2020

Donetsk National University
, Ukraine

Master Degree Diploma from Journalism And Mass Communication
06.2011

Skills

  • Microsoft Office Suite
  • Customer Service and Relationships
  • In-store support
  • Project management abilities
  • Design strategy
  • Product organization
  • Digital Marketing
  • Project Management
  • Team Leadership
  • Staff Management
  • Work Planning and Prioritization
Availability
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Timeline

Marketing Coordinator

Pure Diamond
01.2022 - 08.2022

Project Manager

Pure Diamond
11.2020 - 06.2022

Assistant Store Manager

Golden Leaf
05.2019 - 02.2020

Administrator/Customer Service Representative

Alteration Store Stitch International
05.2019 - 07.2020

Douglas College

Post Degree Diploma from Marketing

Donetsk National University

Master Degree Diploma from Journalism And Mass Communication
Elena Pankratova