Elena Corrado
North York,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Legal Administrative Assistant
Stikeman Elliott LLP
10.2019 - Current
- Managed general clerical needs such as opening and closing files, photocopying and scanning, printing large Word documents, printing spreadsheets and faxing documents.
- Helped with intake of new clients by opening files and documenting important information.
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
- Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
- Scheduled and coordinated meetings between legal teams and clients.
- Processed expense reimbursements, prepared and distributed client invoices and resolved any billing issues brought forward by client.
Office Assistant
Forest Hill Figure Skating Club
09.2018 - 04.2019
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with over 50 customers by phone, email, or in-person per day to provide information.
- Welcomed clients and alerted staff to arrivals of scheduled appointments.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Utilized office management software to record and track client information.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Increased number of registrations by 10% during Winter skating season.
Education Assistant
McMichael Canadian Art Collection
09.2015 - 06.2018
- Instituted a new booking procedure, which facilitated the scheduling of guided tours and art making workshops for school and adult group visits.
- Scheduled and staffed over 300 schools and adult group visits per year.
- Researched and wrote biographies on artists in the collection, and was invited to present findings at staff training sessions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Diploma - Law Clerk
Seneca College of Applied Arts & Technology
North York, ON2019
Master of Arts - Art History
University of Toronto
Toronto, ON2014
Skills
- Client Service and Support
- Document Control Support
- Scheduling
- Writing and Editing
- Online Research
- Organizational Efficiency
- Online Databases
- Confidentiality Understanding
- Correspondence
- Billing Statements
Timeline
Legal Administrative Assistant
Stikeman Elliott LLP
10.2019 - Current
Office Assistant
Forest Hill Figure Skating Club
09.2018 - 04.2019
Education Assistant
McMichael Canadian Art Collection
09.2015 - 06.2018
Diploma - Law Clerk
Seneca College of Applied Arts & Technology
Master of Arts - Art History
University of Toronto
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