Elena Arzillo
Montreal,QC
Summary
Energetically driven Customer Loyalty Representative with a proven track record at Telus Mobility, showcasing exceptional organizational skills and reliability. Excelled in upselling strategies and active listening, leading to significant customer retention and satisfaction. Mastered bilingual communication, ensuring detailed and trustworthy client interactions. Achieved commendable performance metrics, reflecting a strong customer service orientation.
Overview
25
25
years of professional experience
Work History
Customer Loyalty Representative
Telus Mobility
12.2006 - 03.2024
- Managed multiple priorities simultaneously without sacrificing quality of service delivered.
- Established rapport with clients during interactions, promoting long-term relationships built upon trust and dependability.
- Consistently met or exceeded performance metrics, earning recognition for outstanding achievements in customer service.
- Maintained detailed records of customer interactions, capturing valuable data used for future reference.
Customer Service Representative
Bell Mobility
06.1999 - 06.2005
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Arts - Linguistics
Concordia University
Montreal, QC06.1994
Skills
- Fluent Bilingualism
- Upselling strategies
- Active Listening
- Reliability
- Organizational Skills
- Attention to Detail
- Customer service orientation
Languages
French
Native or Bilingual
English
Native or Bilingual
Italian
Full Professional
Accomplishments
- Achieved Leading Stars, Soirée Prestige, Club De Président and many more awards for surpassing all my metrics.
Timeline
Customer Loyalty Representative
Telus Mobility
12.2006 - 03.2024
Customer Service Representative
Bell Mobility
06.1999 - 06.2005
Bachelor of Arts - Linguistics
Concordia University
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