Citlali Nunez Landeros
Fresno
Summary
Customer Loyalty Representative with experience in fostering strong relationships and driving customer retention. Strengths include problem-solving, multitasking, and exceptional interpersonal skills to ensure positive customer experiences. Made significant impact in previous roles by utilizing knowledge of loyalty programs and strategies to increase customer satisfaction and engagement.
Overview
2
2
years of professional experience
Work History
Customer Loyalty Representative
Oportun
Fresno
03.2024 - Current
- Analyzed customer feedback data to identify areas for improvement in products or services offered.
- Created reports on customer loyalty activities for management review.
- Analyzed customer feedback data to identify trends in customer satisfaction levels.
Cashier
El Super Market
Fresno
03.2023 - 05.2023
- Balanced daily transactions on a computerized point-of-sale system.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Spanish B.A. - Spanish Language And Literature
California State University, Fresno
Fresno, CA12-2027
High School Diploma -
Roosevelt High School
Fresno , California06-2023
Skills
- Spanish language
- Customer service
- Data analysis
- Report generation
- Communication skills
- Fluent bilingualism
- Patience and tolerance
- Professionalism
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Customer Loyalty Representative
Oportun
03.2024 - Current
Cashier
El Super Market
03.2023 - 05.2023
Spanish B.A. - Spanish Language And Literature
California State University, Fresno
High School Diploma -
Roosevelt High School