Elekes MacKende

• Kept bar presentable and well-stocked to meet customer needs.
• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Explained daily specials and beverage promotions to exceed daily sales goals.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Maintained impeccably clean, attractive and well-stocked bar area.

• Checked identification for minimum age for sale of alcoholic beverages.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Acted as Shift Leader and held coworkers responsible for section cleanliness and side duties
• Responsible money handling and cash balancing skills, as well as accountability for opening and closing restaurant with minimal management presence.
• Comprehensive knowledge of food and drink menu
• Provided training for new staff members

• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted in the opening of new stores and training of staff in these locations alongside my district manager and national sales manager
• Conflict resolution and ability to listen and immediately address customer issues so they could be successfully resolved

Seasonal position serving at both restaurants on property of a highly rated resort and spa attached to the renowned Golf North Highland Links course.

• Taking and relaying orders correctly and efficiently
• Addressing guest complaints promptly
• Demonstrating hospitality and building rapport with guests
• Extensive food and beverage knowledge as well as being able to provide knowledge about resort and surrounding areas
• Setting tables according to event and service standards
• Assisting and supporting my fellow serving and kitchen staff

• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Assisting management and kitchen staff when required