Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Eledina Horn

Scaroborough,ON

Summary

Committed to enhancing team performance through effective communication and leadership. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Retail Sales Ice Cream

National Bank Open
North York, Canada
08.2022 - 08.2024
  • Developed and implemented customer service standards to ensure quality customer service.
  • Broke down, cleaned and sanitized work stations at end of shift.
  • Recorded production data for each product batch, including ingredients used.
  • Emphasized fast, friendly customer service.

Assistant Youth Soccer Coach

North York FC
North York, Canada
10.2023 - 03.2024
  • Developed training and exercise programs to meet individual requirements and team play strategies.
  • Instilled love of sport by helping players to fully grasp gameplay.
  • Ran drills and fitness circuits to improve athletes' coordination and skills.
  • Improved team behavior by modeling correct actions and instilling discipline.

Cashier Helper

Walmart
North York , ON
02.2022 - 09.2022
  • Answered phone calls to assist customers with questions and orders.
  • Operated POS systems efficiently by entering data accurately into registers.
  • Greeted customers in a friendly and professional manner.

Volunteer

NYFC
North York, Canada
06.2021 - 11.2021
  • Ran drills and fitness circuits to improve athletes' coordination and skills.
  • Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facilities.
  • Improved team behavior by modeling correct actions and instilling discipline.

Education

Some College (No Degree) - Electrical Engineering Tech.

Centennial College
Scarborough, ON
04-2026

High School Diploma -

Hodan Nalayeh S.S
Vaughan, ON
06-2024

Skills

  • Teamwork
  • Collaboration
  • Reliability
  • Conflict Resolution
  • Customer service
  • Analytical and critical thinking
  • Time Management
  • Activity Planning
  • First Aid and CPR
  • Communication Skills
  • Positive and professional
  • Flexible and adaptable
  • Facility Maintenance
  • Equipment Management
  • Injury Evaluations

Certification

Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act

References

References available upon request.

Timeline

Assistant Youth Soccer Coach

North York FC
10.2023 - 03.2024

Retail Sales Ice Cream

National Bank Open
08.2022 - 08.2024

Cashier Helper

Walmart
02.2022 - 09.2022

Volunteer

NYFC
06.2021 - 11.2021

Some College (No Degree) - Electrical Engineering Tech.

Centennial College

High School Diploma -

Hodan Nalayeh S.S

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Eledina Horn