Thomas Williams
Toronto,Canada
Summary
Recent Business Marketing graduate with hands-on experience in retail operations, customer service, and sales. Known for strong communication skills, reliability, and a customer-first mindset. Eager to contribute to an entry-level marketing, operations, or business role in a fast-paced organization. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Ice Cream & Cake Sales Associate
Baskin Robbins
Toronto, Canada
01.2024 - Current
- Deliver friendly, efficient customer service in a high-volume retail environment
- Promote ice cream and specialty cake products, supporting add-on and upsell opportunities
- Handle cash and card transactions accurately using POS systems
- Maintain clean, organized workstations and supported smooth store operations during peak hours
Customer Service Representative
Longo Brothers Fruit Markets Inc.
Toronto, Canada
01.2021 - 01.2023
- Supervised the customer service department, ensuring operations ran smoothly.
- Assisted customers with product inquiries, refunds, and issue resolution.
- Operated POS systems, OLG terminals, and completed daily cash reconciliation.
- Improved checkout speed and accuracy by memorizing hundreds of PLU codes.
- Collaborated with team members to maintain excellent in-store service standards.
Education
Business Marketing Diploma -
George Brown College
High School Diploma -
Riverdale Collegiate Institute
Skills
- Sales & Upselling
- Communication
- Teamwork
- POS Systems
- Problem Solving
- Time Management
- Attention to Detail
- Customer service
- Sales techniques
- Inventory management
- Product knowledge
- Adaptability
Certification
- Smart Serve
- First Aid & CPR
Hobbies and Interests
- Music
- Playing Guitar
- Soccer
- Painting
Timeline
Ice Cream & Cake Sales Associate
Baskin Robbins
01.2024 - Current
Customer Service Representative
Longo Brothers Fruit Markets Inc.
01.2021 - 01.2023
Business Marketing Diploma -
George Brown College
High School Diploma -
Riverdale Collegiate Institute