Elaine Fyffe
Milton
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Claims and Credit Bureau Analyst
FINASTRA
06.1996 - Current
- Company Overview: Formally Davis + Henderson / EDULINX / CIBC National Student Loan Centre.
- Performed amendments based on findings from credit bureau reviews.
- The trustee calls to confirm the status of the borrower.
- Reviewed and validated documentation for bankruptcy and consumer proposals.
- Managed collection processes for CIBC and Scotiabank through Collection Highway.
- Facilitated key online operations.
- Sort documents and consolidate files.
- Revise database records and mainframe documentation.
- Keep current with changes in products and systems.
- Handled accounting and posting entries efficiently.
- Suggested process improvements to ensure smooth daily operations.
- Maintained detailed records of client communications on computer.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Maintained accurate records of all data collected during analysis processes.
- Enhanced collaboration with various departments through participation in Government HRSDC project.
- Joined Davis + Henderson family with extensive operational knowledge.
- Implemented strategies for automating organizational processes.
Data Entry Clerk
PAFCO INSURANCE INC
05.1993 - 12.1994
- Entering information from invoices
- Resolve inquiries from files listed by phone
- Handle over 50 files assigned within given timeframe
- File correspondence, documents and ledgers to appropriate files
Receptionist/Office Clerk
LALONDE, LALONDE & ASSOCIATES
02.1992 - 05.1993
- Answering all incoming calls on Meridian System
- Direct calls
- Greeting customers and directing to appropriate locations
- Inventory checking control
- Allocating incoming and outgoing faxes
Cashier
Tesco Superstore
04.1987 - 08.1990
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
Continuous training -
Finastra
06-1996
Business Administration Diploma -
Toronto School of Business
Mississauga, ON09.1991
College Diploma - Business Administration
High Pavement College
06.1990
High School Diploma -
Top Valley Comprehensive School
07.1988
Skills
- Cash handling
- Interpersonal skills
- Excellent organizational skills
- Cash handling expertise
- High attention to detail
- Customer transactions
- Credit assessment
- Customer service
- Verbal and written communication
- Refund handling
- Cash register operation
Certification
- Compliance Award
Accomplishments
- Compliance award
References
References available upon request.
Timeline
Claims and Credit Bureau Analyst
FINASTRA
06.1996 - Current
Data Entry Clerk
PAFCO INSURANCE INC
05.1993 - 12.1994
Receptionist/Office Clerk
LALONDE, LALONDE & ASSOCIATES
02.1992 - 05.1993
Cashier
Tesco Superstore
04.1987 - 08.1990
Business Administration Diploma -
Toronto School of Business
College Diploma - Business Administration
High Pavement College
High School Diploma -
Top Valley Comprehensive School
Continuous training -
Finastra
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