Elaine Fyffe
Milton,ON
Summary
Results-driven Claims and Credit Bureau Analyst at FINASTRA with expertise in data processing and credit assessment. Proven ability to enhance processes and maintain high attention to detail while managing complex claims. Strong team collaboration and communication skills ensure efficient resolution of inquiries and support for cross-departmental projects. Goal-driven analyst, polished in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow, and production by uncovering trends affecting business success. Several years of experience in the industry.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Claims and Credit Bureau Analyst
FINASTRA
Mississauga, Ontario
06.1996 - Current
- Company Overview: Formally Davis + Henderson / EDULINX / CIBC National Student Loan Centre.
- Performed amendments based on findings from credit bureau reviews.
- The trustee calls to confirm the status of the borrower.
- Reviewed and validated documentation for bankruptcy and consumer proposals.
- Managed collection processes for CIBC and Scotiabank through Collection Highway.
- Facilitated key online operations.
- Sort documents and consolidate files.
- Revise database records and mainframe documentation.
- Keep current with changes in products and systems.
- Handled accounting and posting entries efficiently.
- Suggested process improvements to ensure smooth daily operations.
- Maintained detailed records of client communications on computer.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Maintained accurate records of all data collected during analysis processes.
- Enhanced collaboration with various departments through participation in Government HRSDC project.
- Joined Davis + Henderson family with extensive operational knowledge.
- Implemented strategies for automating organizational processes.
Data Entry Clerk
PAFCO INSURANCE INC
Etobicoke, Ontario
05.1993 - 12.1994
- Entering information from invoices
- Resolve inquiries from files listed by phone
- Handle over 50 files assigned within given timeframe
- File correspondence, documents and ledgers to appropriate files
Receptionist/Office Clerk
LALONDE, LALONDE & ASSOCIATES
Mississauga, Ontario
02.1992 - 05.1993
- Answering all incoming calls on Meridian System
- Direct calls
- Greeting customers and directing to appropriate locations
- Inventory checking control
- Allocating incoming and outgoing faxes
Education
Continuous training -
Finastra
Mississauga, ON06-1996
Business Administration Diploma -
Toronto School of Business
Mississauga, ON09.1991
College Diploma - Business Administration
High Pavement College
Nottingham, UK06.1990
High School Diploma -
Top Valley Comprehensive School
Nottingham, UK07.1988
Skills
- TransUnion/Equifax Web update tool
- Team collaboration
- Data processing
- Microsoft office
- Data research and validation
- Excellent organizational skills
- High attention to detail
- Credit assessment
- Customer service
- Verbal and written communication
- Data analysis
- Deadline adherence
- SQL and databases
References
Available upon request
Certification
- Compliance Award
Accomplishments
- Compliance award
References
References available upon request.
Timeline
Claims and Credit Bureau Analyst
FINASTRA
06.1996 - Current
Data Entry Clerk
PAFCO INSURANCE INC
05.1993 - 12.1994
Receptionist/Office Clerk
LALONDE, LALONDE & ASSOCIATES
02.1992 - 05.1993
Continuous training -
Finastra
Business Administration Diploma -
Toronto School of Business
College Diploma - Business Administration
High Pavement College
High School Diploma -
Top Valley Comprehensive School
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