Summary
Overview
Work History
Education
Skills
Accomplishments
Leadership Experience
Experience Years
Personal Information
Awards
References
Languages
Timeline
Generic

SUSHANT GANDOTRA

Scarborough,ON

Summary

Dedicated and goal-oriented professional with a Master's degree in Business Management and seven years of diverse experience. Seeking a challenging position as a Customer Service Associate at BMO, leveraging strong leadership, communication, and problem-solving skills to contribute to the success of the Contact Centre, with a specific focus on First Nations/Metis/Inuit candidates.

Overview

10
10
years of professional experience

Work History

Operation Support Coordinator

Metro Supply Chain
01.2023 - Current
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Paid attention to detail while completing assignments.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

Event Coordinator

Creative Touch Design
08.2022 - Current
  • Developed and distributed event surveys to gather feedback and assess event success.
  • Arranged availability of audio-visual equipment, transportation, and displays for various types of events.
  • Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
  • Developed detailed event reports, documenting all aspects of each event.

Account

Kyna Enterprises
11.2016 - 06.2022
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.

General Manager

AK Engineers and Contractors Private Limited
06.2014 - 10.2016
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Tracked trends and suggested enhancements to both challenge and refine the company's product offerings.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Education

International Business Management -

Northern Purees College of Arts and Technology
Toronto, Ontario

Skills

  • Project Management
  • Warehouse Distribution
  • Logistics
  • Customer Service
  • Team Building
  • Communication
  • Problem-solving
  • Time Management
  • Conflict Resolution
  • Decision Making

Accomplishments

  • Employee of the Month
  • Leadership Award
  • Best Performer Award

Leadership Experience

As a General Manager, I was responsible for handling a team of 11 employees at AK Engineering.

Experience Years

7

Personal Information

Title: Master’s degree in Business Management

Awards

  • EMPLOYEE OF THE MONTH
  • LEADERSHIP AWARD
  • BEST PERFORMER AWARD

References

Available upon request.

Languages

English

Timeline

Operation Support Coordinator

Metro Supply Chain
01.2023 - Current

Event Coordinator

Creative Touch Design
08.2022 - Current

Account

Kyna Enterprises
11.2016 - 06.2022

General Manager

AK Engineers and Contractors Private Limited
06.2014 - 10.2016

International Business Management -

Northern Purees College of Arts and Technology

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SUSHANT GANDOTRA