Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Hi, I’m
Efcita Ahmed
Toronto,Ontario
Summary
Overview
4
years of post-secondary education
3
Languages
2
years of professional experience
Work History
Axiom MetricsMississauga, ON
Customer Support Representative
01.2023 - Current
Job overview
- Handled customer rushes during peak hours by adapting to fast paced and high-pressure situations.
- Identified customer needs to suggest appropriate products and services and increase satisfaction.
- Answered incoming telephone calls and provided information regarding store hours, location and policies.
- Delivered knowledgeable and friendly service when answering customer questions regarding pricing and availability.
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
Robi Axiata BDDhaka, Dhaka
Customer Care Representative
01.2022 - 12.2022
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
Education
BSMRU Agriculture UniversityDhaka
Bachelor of Science from DVM
07.2017 - 08.2021
University Overview
Skills
Customer assistance
Timeline
Customer Support Representative
Axiom Metrics
01.2023 - Current
Customer Care Representative
Robi Axiata BD
01.2022 - 12.2022
BSMRU Agriculture University
Bachelor of Science from DVM
07.2017 - 08.2021
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