Effat Sumaiya
Student
Surrey,British Columbia
Summary
Versatile professional with a robust background in both retail and research department customer service roles. Proven ability to deliver exceptional customer experiences through effective communication and problem-solving in the retail sector. Concurrently, adept at contributing to research projects by conducting literature reviews, utilizing advanced search techniques, and analyzing data. Possesses strong digital literacy skills and a collaborative mindset, seamlessly adapting to diverse work environments. Combining interpersonal expertise from retail with research proficiency, I can offer a unique skill set that enhances customer interactions and contributes to the success of interdisciplinary projects.
Overview
4
4
years of professional experience
Work History
Research Support
Department Of Sociology And Anthropology
01.2024 - Current
- Conducting literature reviews to find relevant sources for research projects
- Assisting in the organization and synthesis of research materials
- Providing support in writing and formatting essays, reports, and other research documents
- Assisting with data collection, analysis, and interpretation
- Maintaining well-organized research database or library
Sales Associate
GUESS INC.
06.2022 - 12.2022
- Improved customer shopping experience by utilizing product knowledge to provide personalized recommendations that lead to increased sales revenue
- Applied selling tactics to demonstrate the benefit of purchasing the store credit card to meet target sales goals and customer loyalty
- Placed special orders, submitted online orders, or contacted other stores to find desired items
- Followed checklist to complete retail store opening and closing activities and store replenishment
- Operated cash register and POS to process sales transactions and handle payments.
Customer Representative with Research Expertise
Wartsila Ltd.
01.2020 - 01.2021
- Conducted thorough survey reviews, applying advanced search techniques and database navigation skills
- Contributed to qualitative research through thematic analysis and synthesis, providing valuable insights
- Applied critical thinking skills to assess customer needs, identify potential issues, and propose effective solutions
- Navigated obstacles, adapted methodologies, and found innovative solutions to research problems
- Applied computer skills in word processing, presentation software, and collaborative tools to enhance customer interactions
- Contributed to the completion of research papers by synthesizing and summarizing relevant academic literature
- Successfully managed multiple assignments, ensuring the timely completion of literature reviews with a high level of accuracy
- Demonstrated expertise in crafting bibliographies adhering to specific citation styles, including APA and MLA
- Utilized advanced search techniques and library databases to gather pertinent scholarly articles and resources
- Successfully incorporated quantitative findings to reinforce the validity and persuasiveness of project proposals.
Education
Bachelor of Arts -
Simon Fraser University
Burnaby, BC 05.2001 -
Skills
Timeline
Research Support
Department Of Sociology And Anthropology
01.2024 - Current
Sales Associate
GUESS INC.
06.2022 - 12.2022
Customer Representative with Research Expertise
Wartsila Ltd.
01.2020 - 01.2021
Bachelor of Arts -
Simon Fraser University
05.2001 -
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