Efemena Atanaruno
Winnipeg
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance, customer-focused professional with extensive experience in customer service and sales. Seeking to contribute my skills in communication, problem-solving, and product promotion to a dynamic sales team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
PRODUCTION/LAYUP
Carfair Composites Inc
02.2024 - 09.2024
- Lay up fiberglass material on molds using a precise mixture of resin and catalyst chemicals, ensuring high-quality production
- Utilize a full-face respirator and Tyvek suit to maintain safety standards in a chemically intensive environment
- Lead and manage transactions for completed jobs on the company's job website, ensuring accurate and timely updates
- Consistently maintain efficiency levels between 75-90% with zero safety or quality issues
- Participate in daily toolbox meetings to review team performance, focusing on enhancing efficiency, safety, and quality outcomes
- Recognized as a strong team member, contributing to a collaborative and productive work environment
CUSTOMER SERVICE REPRESENTATIVE
Urban Barn
01.2023 - 02.2024
- Delivered exceptional service through inbound/outbound communication with customers via phone, email, and LiveChat
- Assisted customers with order inquiries, product information, and post-sale support
- Coordinated with delivery companies to ensure smooth order processing and customer satisfaction
- Handled product inquiries and resolved issues to help customers make informed purchasing decisions
SALES AND CUSTOMER SERVICE
Versus and Arabel Incorporated
03.2019 - 12.2023
- Managed inbound calls, conducted cold calls, and followed call scripts to meet sales targets
- Provided product recommendations and input customer details into the POS system
- Followed up on customer inquiries and escalated issues to management as needed
- Managed store operations, including sales and customer service
Education
BACHELOR OF SCIENCE (B.S.) - ELECTRICAL ENGINEERING
University of Manitoba
01.2027
Skills
- Excellent communication and customer service skills
- Strong sales and product promotion experience
- Active listening and customer needs assessment
- Fast typing speed and efficient use of POS systems
- Time management and multi-tasking abilities
- Proficiency in Microsoft Office
- HTML5
- JavaScript
- Python
- CSS
- Tailwind
Certification
Management Information Systems, 03/01/19
Timeline
PRODUCTION/LAYUP
Carfair Composites Inc
02.2024 - 09.2024
CUSTOMER SERVICE REPRESENTATIVE
Urban Barn
01.2023 - 02.2024
SALES AND CUSTOMER SERVICE
Versus and Arabel Incorporated
03.2019 - 12.2023
BACHELOR OF SCIENCE (B.S.) - ELECTRICAL ENGINEERING
University of Manitoba
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