Summary
Overview
Work History
Education
Skills
Certification
Timeline
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KULWINDER KAUR HEHAR

Calgary,AB

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Layup Associate

DB Schenker
06.2023 - Current
  • Inspect the merchandise and match the product style, color, fabric content and other information with the given standards.
  • Report the vendor Compliance to Merchandise Controller for every product such as missing CA Labels, Bilingual Labels and other information to fix the Problems before sending to the end users.
  • Calculate the retail price, cost, and units of the merchandise on daily basis.
  • Sort and Manage the merchandise according to the regions and stores and send them accordingly.
  • Report and calculate the units of the damage products.
  • Prioritized tasks to meet tight deadlines.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Coordinate with other team members to raise the productivity.

Administrative Assistant

Dentro Carriers Ltd
04.2020 - 05.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors and drivers.
  • Processed customer orders accurately and enter into the system using dispatch software for the assistant of the dispatch team.
  • Receive and Sorted the office mail daily to update the received payments and to make the payments of the unpaid invoices using quickbooks.
  • Manage the spreadsheets and databases to track and update the data of the drivers and other company employees to keep their profile up to date.
  • Scheduled interviews for new drivers and set the appointments of the drug test for new and existing drivers.
  • Recorded new hires, transfers, terminations, changes and updates in profiles such as driving license expiry dates, us visa requirements for long haul drivers etc.
  • Keep track of the truck safety, registrations, insurance, and other documentations.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Established administrative work procedures to track staff's daily tasks, working hours of the staff for managing the payroll of the employees using quickbooks.


Dispatcher/Customer Service

Black Diamond Carrier
05.2019 - 03.2020
  • Answered phone calls and responded to customer emails.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Connect with the drivers to request the bill of lading and delivery documents.
  • Update customer web portals with up-to-date load information.
  • Scheduled and organized delivery routes.
  • Monitor and update shipment status on the company’s internal applications.
  • Create Invoices for the various Loads on daily basis.
  • Communicated with customers to provide delivery updates and resolution.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Monitored and tracked dispatch communication systems.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Managed customer accounts and invoicing.
  • Scheduled deliveries and pickups according to customer needs.
  • Utilized customer feedback to improve customer service.

Front Desk/Customer Service Representative

JustInWin IT Solutions
05.2018 - 02.2019
  • Greeted and verified visitors and students upon entry to optimize security.
  • Educated students about available courses, fees,payment processing and support policies and procedures.
  • Manage the appointments and send the reminders accordingly.
  • Make and manage the schedule of the classes and the teachers.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Advanced Diploma - Cloud Computing For Big Data

Lambton College of Applied Arts And Technology
Sarnia, ON
08.2018

Masters of Computer Application - Information And Computer Systems

Punjab College of Technical Education
Punjab, India
04.2015

Bachelor of Computer Application - Information And Computer Systems

Punjab College of Technical Education
Punjab, India.
04.2013

Skills

  • Microsoft Office
  • Microsoft Excel
  • Intuit QuickBooks
  • Merchandise Receiving and Handling
  • Excellent Written and Verbal Communication
  • File and Records Management
  • Customer Service
  • Google Docs

Certification

  • Worker Health and Safety Certificate
  • PHP Training Certification
  • CCNA 1 Networking Certificate
  • CCNA 2 Networking Certificate


Timeline

Layup Associate

DB Schenker
06.2023 - Current

Administrative Assistant

Dentro Carriers Ltd
04.2020 - 05.2023

Dispatcher/Customer Service

Black Diamond Carrier
05.2019 - 03.2020

Front Desk/Customer Service Representative

JustInWin IT Solutions
05.2018 - 02.2019

Advanced Diploma - Cloud Computing For Big Data

Lambton College of Applied Arts And Technology

Masters of Computer Application - Information And Computer Systems

Punjab College of Technical Education

Bachelor of Computer Application - Information And Computer Systems

Punjab College of Technical Education

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KULWINDER KAUR HEHAR