Eesha Gada
Thunder Bay,Canada
Summary
Detail-oriented proofreader, researcher, and administrative professional skilled in customer communication roles. Experienced in fast-paced environments across healthcare, retail, and nonprofit sectors. Strong command of English, with excellent grammar, writing, and fact-checking abilities. Committed to accuracy, high standards, and contributing to innovative AI projects. Adaptable to remote work, with a people-first, flexible approach.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Westfort Dental
Thunder Bay, ON
05.2024 - 10.2024
- Managed patient scheduling, maintained electronic records, and coordinated communications to ensure a smooth clinic workflow.
- Proofread patient correspondence and internal documents for clarity, professionalism, and accuracy.
- Processed payments and maintained accurate financial records for the practice.
- Communicated with dental suppliers to order necessary office and clinical supplies.
- Assisted with marketing campaigns by creating flyers, updating websites, sending out mailers.
- Assisted in verifying insurance coverage and processing claims for patients.
Mobile and Smart Living Advisor
Best Buy
Thunder Bay, ON
03.2023 - 05.2024
- Provided expert advice and guidance to customers on mobile and smart living products, assisting them in making informed purchasing decisions tailored to their needs and preferences.
- Conducted comprehensive product demonstrations and explained the features and benefits of mobile devices, smart home systems, wearable technology, and other related products.
- Stayed up-to-date with the latest trends and advancements in the mobile and smart living industry, ensuring in-depth knowledge of product specifications, compatibility, and emerging technologies.
- Collaborated with cross-functional teams, including sales representatives and technical support, to resolve customer inquiries, troubleshoot technical issues, and ensure a seamless customer experience.
- Actively engaged in sales and upselling techniques, achieving and exceeding monthly targets, while maintaining a high level of customer satisfaction through attentive service and post-sales support.
Community Development Coordinator
ICAN Thunder Bay Family Network
Thunder Bay
- Maintained a record of written documentation about activities, meetings and correspondence
- Tracked statistical and attendance information
- Encouraged community connection through activities
- Assisted in building awareness of the benefits of networking
- Maintained balanced cash drawer with correct money values and accurate documentation.
Education
Bachelor of Arts - Psychology
Lakehead University
Thunder Bay, ON, Canada05.2024
IGCSE And IB Diploma -
Oberoi International School
Mumbai, India01.2020
Skills
- Proficient in Using Apple products, Microsoft word, excel and powerpoint as well as Google workspace
- Teamwork and flexibility
- Proofreading, editing, and fact-checking
- Research and information synthesis
- High proficiency in English
- Customer communication (written & verbal)
- Flexibility and adaptability to remote work
Certification
- First Aid Certification
- Cardiopulmonary Resuscitation (CPR) Certification
Volunteer Experience
- Home for the visually impaired, Volunteer, Mumbai, Worked with children and young adolescents and helped them move around the area, Provided them with home cooked food and stationery supplies, Played games and kept them company throughout the day, Kept their surroundings clean and looked after them, Encouraged and motivated children and young adolescents
- Nursing Home, Volunteer, Mumbai, Assisted with special events or programs., Maintained clean, neat and operational facilities to serve program needs., Used strong interpersonal communication skills to convey information to others., Relayed guest comments or suggestions to manager on duty for further action., Completed daily side work and opening and closing duties without fail.
Timeline
Administrative Assistant
Westfort Dental
05.2024 - 10.2024
Mobile and Smart Living Advisor
Best Buy
03.2023 - 05.2024
Community Development Coordinator
ICAN Thunder Bay Family Network
Bachelor of Arts - Psychology
Lakehead University
IGCSE And IB Diploma -
Oberoi International School
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