Onkarjeet Kaur
Winnipeg,MB
Summary
Driven Assistant Manager with a proven track record at McDonald's, enhancing customer satisfaction and streamlining operations for increased efficiency. Skilled in staff supervision and customer relations, I boosted sales through strategic promotions and team motivation. Expert in MS Office and adept at fostering a collaborative work environment, I consistently exceed performance goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
McDonald's
Winnipeg, MB
11.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Developed strategy to increase sales and drive profits.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Merchandise Associate
Walmart
Winnipeg, MB
10.2022 - 08.2023
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Updated signage and price tags to reflect current sales.
- Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Created attractive displays to promote items.
- Used pallet jacks to move and position merchandise.
- Ensured consistent adherence to company branding guidelines and visual merchandising standards across all store displays and promotional materials.
- Supported store events and promotions, engaging customers and driving sales growth.
- Enhanced visual appeal of the store by constructing creative displays that showcased featured products effectively.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Education
Business Administration - Business Administration
University of Manitoba
Winnipeg, MB08.2019
Masters In Arts - Economics
Punjab University
Chandigarh India07.2016
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Task Delegation
- Staff Management
- Workload Management
- Retail Operations
- Customer rapport
- Marketing knowledge
- Sales Strategies
- Sales Growth
- Policy Enforcement
- Orientation and training
- Sales Reporting
- Employee Performance Evaluations
- Performance reviewing
- Cost Reduction
- Cost Control
- Negotiation
- Meeting facilitation
- Google Drive
- Succession Planning
- Product branding
- Customer Service
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Certification
Safe Food certificate
Timeline
Merchandise Associate
Walmart
10.2022 - 08.2023
Assistant Manager
McDonald's
11.2019 - Current
Business Administration - Business Administration
University of Manitoba
Masters In Arts - Economics
Punjab University