Edwin Isibor
Edmonton,Canada
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Johnson Supermarket
08.2019 - 06.2023
- Created a customer service dashboard that provided real-time customer service metrics
- Collaborated with other departments to ensure customer satisfaction
- Created a customer feedback survey that identified customer pain points and improved customer service
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Sales Associate
Dublos shoprite
02.2016 - 08.2019
- Collaborated with cross-functional teams to ensure product availability and inventory accuracy
- Analyzed customer feedback and suggested strategies for improving customer experience
- Demonstrated excellent product knowledge and provided tailored product recommendations to customers, resulting in an increase in sales.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Science -
Concordia University of Edmonton
Edmonton, AB12.2027
Skills
- Time Management Skills
- Multitasking Skills
- Friendly and Outgoing Attitude
- Excellent Customer Service Skills
- Team Player
- Scheduling
- Report Generation
- Data Entry
- Leadership
- Merchandising
- Microsoft Office
Timeline
Customer Service Representative
Johnson Supermarket
08.2019 - 06.2023
Sales Associate
Dublos shoprite
02.2016 - 08.2019
Bachelor of Science -
Concordia University of Edmonton
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