EDUARDO SAAVEDRA
Toronto,Canada
Summary
Customer service professional with over 10 years of experience enhancing customer satisfaction and team performance. Promoted safety compliance and operational efficiency while fostering a collaborative environment. Experienced in manual labor and equipment operation, maintaining organized workspaces, and adapting to diverse settings. Committed to delivering ethical service and contributing positively to team dynamics.
Overview
24
24
years of professional experience
Work History
Catering Lead
PORTER AIRLINES
Toronto, Canada
12.2019 - Current
- Streamlined catering operations with emphasis on safety, security, compliance, service quality, and passenger experience.
- Maintained cleanliness, organization, and sanitation of food and beverage products to uphold quality standards.
- Promoted professional and personal development of team members through targeted training and coaching.
- Provides front line direction to Drivers and Reps, ensuring smooth shift for everyone.
- Ensure daily tasks and weekly department agenda tasks are completed and logged accordingly.
- Negotiated, mediated, and arbitrated between team members to resolve issues.
BAY LEAD
AEROMAG
Toronto, Canada
01.2022 - 04.2024
- Conducted pre-treatment and deicing operations to facilitate safe aircraft departures and arrivals.
- Operated specialized vehicles and equipment for efficient removal of ice, snow, and frost from aircraft and airfield surfaces.
- Ensuring compliance with safety regulations, procedures, and environmental standards.
- Collaborated with diverse coworkers to achieve goals and resolve issues related to products and services.
MANAGER
PIZZAIOLO – GOURMET PIZZA
Toronto, Canada
01.2015 - 11.2019
- Managed daily operations of gourmet pizza restaurant to ensure smooth workflow.
- Led employee scheduling, training, stock ordering, task delegation, collaboration with franchise head office, and resolution of customer complaints to enhance team efficiency.
- Managed day-to-day operations including cashier duties, heavy lifting, and adherence to food preparation standards to ensure operational compliance.
- Coordinated inventory management to ensure consistent ingredient availability and uphold quality standards.
- Closed debit and credit card machines accurately at end of shift.
GUEST SERVICE AGENT AND BANQUET PORTER
IHG – INTERCONTINENTAL HOTELS GROUP – Holiday Inn
Toronto, Canada
08.2008 - 12.2014
- Assisted guests with inquiries, resolving issues promptly to ensure satisfaction.
- Maintained high standards of customer service during high-volume shifts, contributing to overall guest satisfaction.
- Answered guest questions about hotel amenities and provided information on local businesses or attractions to enhance guest experience.
- Responded to telephone and in-person requests for information, and handled guest requests in a timely manner.
- Follow directions from banquet event orders for assigned banquet/meetings.
SUPERVISOR
VITAL – LINK ICE CREAM
Toronto, Canada
01.2005 - 07.2008
- Prepared and presented comprehensive reports on team performance, challenges, and achievements to senior management, facilitating informed decision-making.
- Prioritized and managed multiple tasks while supervising all areas of company operations to ensure smooth workflow.
- Supervised employees during city events, ensuring effective coordination and execution.
- Handled customer requests promptly and efficiently in a fast-paced environment.
MANAGER – COFFEE STATION
MOVENPIC MARCHE RESTAURANT
Toronto, Canada
02.2002 - 12.2007
- Trained new staff and prepared menu items to align with restaurant standards, enhancing customer satisfaction.
- Monitored food delivery and timing, resolved customer concerns, and provided accurate information to improve service quality.
- Collaborated with team members across various restaurant areas to ensure smooth operations and support overall service excellence.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Established processes to ensure efficient workflow throughout the organization.
Education
Worker Health and Safety Awareness in 4 Steps Certificate -
Billy Bishop Airport
Toronto, CanadaWHMIS Certificate -
Billy Bishop Airport
Toronto, CanadaEmergency First Aid/CPR/AED Level C -
Billy Bishop Airport
Toronto, CanadaDigital Publishing Foundation Certificate -
George Brown College
Toronto, CanadaSmart Service -
Intercontinental Hotel Group
Toronto, CanadaFood Safety Training Certificate -
Ontario Place
Toronto, CanadaThe Real Stay Guest Experience Training -
Holiday Inn
Toronto, CanadaMarketing Management Diploma -
Jorge Tadeo Lozano University
Bogota, ColombiaScoring Seminar and Sell -
Javeriana University
Bogota, ColombiaGraphic Design Degree -
Jorge Tadeo Lozano University
Bogota, ColombiaSkills
- Leadership
- Customer Service
- Adaptability
- Teamwork
- Independence
- Team leadership
- Inventory management
- Safety compliance
- Operational efficiency
- Employee training
- Problem solving
- Customer service
- Timeline planning
- Restaurant operations
- Multitasking capacity
- Staff supervision
- Customer satisfaction
- Multitasking Abilities
- Scheduling
- Professionalism
References
Available upon request.
Accomplishments
Work Better Together
Timeline
BAY LEAD
AEROMAG
01.2022 - 04.2024
Catering Lead
PORTER AIRLINES
12.2019 - Current
MANAGER
PIZZAIOLO – GOURMET PIZZA
01.2015 - 11.2019
GUEST SERVICE AGENT AND BANQUET PORTER
IHG – INTERCONTINENTAL HOTELS GROUP – Holiday Inn
08.2008 - 12.2014
SUPERVISOR
VITAL – LINK ICE CREAM
01.2005 - 07.2008
MANAGER – COFFEE STATION
MOVENPIC MARCHE RESTAURANT
02.2002 - 12.2007
Worker Health and Safety Awareness in 4 Steps Certificate -
Billy Bishop Airport
WHMIS Certificate -
Billy Bishop Airport
Emergency First Aid/CPR/AED Level C -
Billy Bishop Airport
Digital Publishing Foundation Certificate -
George Brown College
Smart Service -
Intercontinental Hotel Group
Food Safety Training Certificate -
Ontario Place
The Real Stay Guest Experience Training -
Holiday Inn
Marketing Management Diploma -
Jorge Tadeo Lozano University
Scoring Seminar and Sell -
Javeriana University
Graphic Design Degree -
Jorge Tadeo Lozano University