Lisseth Sanchez

Catering Lead

Panera Bread

05.2019 - Current

Led catering operations, ensuring timely and accurate delivery of orders.
Trained and mentored team members on catering protocols and customer service standards.
Collaborated with kitchen staff to optimize food preparation processes for large events.
Enhanced customer satisfaction by addressing feedback and implementing service improvements.
Coordinated logistics for off-site events, maintaining high standards of presentation and quality.
Trained new team members on company policies, safety procedures, and best practices in the catering industry.
Implemented strategic marketing initiatives to expand brand awareness within the local community, attracting new clientele.
Enhanced customer satisfaction by efficiently managing catering events and ensuring timely delivery of quality food.
Ensured all staff adhered to strict hygiene standards, resulting in zero health code violations during my tenure as Catering Lead.
Developed a reputation for exceptional time management skills by consistently delivering successful events within tight deadlines.
Streamlined event setup , resulting in a smoother overall experience for clients.
Increased repeat business from satisfied customers through effective relationship-building strategies such as follow-up calls and personalized thank-you notes after each event.
Maintained strong relationships with clients through clear communication, attentive listening, and personalized service.
Met with clients to outline desired goals and prepared quotes for overall catering costs.
Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Directed food preparation and cooking activities to meet health and safety standards.
Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Supervised food presentation and plating to enhance visual appeal.
Maximized team productivity by expertly delegating tasks to kitchen staff.