Summary
Overview
Work History
Education
Skills
References
Timeline
BusinessAnalyst
Eduardo Claros

Eduardo Claros

Elk Grove

Summary

Accomplished and innovative Manager possessing extensive experience and progressive growth with an industry leading communications , SaaS, and consumer electronics organizations. Focused leader in customer service with over twenty years of experience teaching and developing others while driving profitable outcomes. Goal-oriented manager with distinguished experience in SaaS industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

22
22
years of professional experience

Work History

International Sales Manager

Zoom Video Communications Inc.
06.2018 - Current
  • Expanded international sales by cultivating strong relationships with key clients and distributors.
  • Increased market share through the development of innovative sales strategies tailored to specific regional markets.
  • Negotiated favorable contracts for both the company and clients, ensuring long-term partnerships and profitability.
  • Collaborated with marketing teams to create targeted promotional campaigns that drove significant growth in international sales.
  • Analyzed market trends and competitor activities to identify new opportunities for business expansion.
  • Implemented rigorous forecasting methods to accurately predict future sales revenue, guiding management decisions on resource allocation.
  • Exceeded annual sales targets consistently by proactively identifying untapped markets and pursuing new client leads.
  • Facilitated cross-cultural communication, leading to better understanding and cooperation between international partners and internal teams.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Community Market Development Manager – XFINITY Communities

Comcast Cable Corporation
05.2016 - 05.2018
  • Developed and helped Launch New Build Playbook Across Channel
  • Recognized for All Star performance in for sales in 2016
  • Chosen for execution of critical projects and Beta Tests in the CAR channel
  • Re-Launched Event Specialist quarterly alignment meetings
  • Developing the Bulk product CAR Initiative for CA
  • Completed NAMIC Leadership Seminar for Multi-Cultural Awareness
  • Hosted and coordinated super events
  • Trained, onboarded new leadership and direct reports into business
  • Lead effort in market development strategies in achieving higher business results.

Senior Training Manager - Development

At&t Mobility
04.2015 - 05.2016
  • Contributed to establishing the I/O Studio as a founding member lead
  • Lead in multiple projects from ideation to launch and integration in company systems
  • Evaluated workflows in all aspects of AT&T University Operations, Design, Delivery, and Scheduling
  • Evaluated vendors and gained a working knowledge of supply chain management and available resources
  • Gained working knowledge of developer timelines and process, Agile development.

Senior Training Manager- Delivery

At&t Mobility
08.2011 - 04.2015
  • Deliver classes to different levels of employees up to and including VP level managers and sales operations personnel
  • Trained 1st and 2nd level managers skill sets in engagement, planning, performance management, customer attentiveness, delegation, diversity, attendance management, communication skills and labor relations
  • Received consecutive Key Contributor Awards in group
  • Served as interim director for extended periods over 11 managers.

Retail Store Manager

At&t Mobility
01.2010 - 08.2011
  • Supervise the overall daily operation of a store including hiring, discipline, and scheduling of employees
  • Successfully Completed The Retail Leadership Series
  • Provide ongoing training and side by side selling with associates
  • Attained top sales performance in store history.

National Distribution Account Executive

At&t Mobility
04.2007 - 01.2010
  • Analyze business reports for trending and communicated findings to local retailer management
  • Developed curriculum and delivered full training courses for all Best Buy mobile inductions in the Bay Area
  • Acknowledged for various sales and leadership achievements from a National level to local market level.

Sales Manager

Best Buy Co.
09.2001 - 03.2007
  • Serve as an expert on strategic planning unique to individual store traffic, drive times, and seasons for varying customer base
  • Provide ongoing training to employees and supervisors in selling, coaching, and customer service skills
  • Utilize P&L, scorecards, and customer segment data to analyze business results and to leverage processes to address shortfalls and take advantage of opportunities
  • Handled various aspects of human resources including recruiting, interviewing, hiring, training, and administration of disciplinary actions, scheduling, performance appraisals, and payroll reporting as well as employee development.

Education

Diploma -

James Logan High School
Union City, CA

Studies in Economics -

San Jose State University
San Jose, CA
01.2006

Skills

  • Exceptional service standards
  • Exceeding Co sales objectives
  • Strategic thinking
  • Training and Developing Leaders
  • P&L Management
  • Read and Write in Spanish
  • Strong communication skills
  • Profit Orientation
  • Recruiting and Retaining Top Talent
  • Mentoring and Coaching
  • Market Analysis
  • Growth Strategies
  • Salesforce

References

Excellent References Available Upon Request

Timeline

International Sales Manager

Zoom Video Communications Inc.
06.2018 - Current

Community Market Development Manager – XFINITY Communities

Comcast Cable Corporation
05.2016 - 05.2018

Senior Training Manager - Development

At&t Mobility
04.2015 - 05.2016

Senior Training Manager- Delivery

At&t Mobility
08.2011 - 04.2015

Retail Store Manager

At&t Mobility
01.2010 - 08.2011

National Distribution Account Executive

At&t Mobility
04.2007 - 01.2010

Sales Manager

Best Buy Co.
09.2001 - 03.2007

Diploma -

James Logan High School

Studies in Economics -

San Jose State University

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Eduardo Claros