Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

EDMUND KOTIA

Ottawa,Canada

Summary

Experienced, team oriented, driven and adaptable university student aiming to apply current work and academic experiences to execute the appropriate role.

Overview

7
7
years of professional experience

Work History

Customer Experience Associate

TD Canada
07.2023 - Current
  • Collaborated with other departments to ensure customer needs were met efficiently
  • Identified opportunities to improve the customer experience through feedback analysis
  • Resolved customer complaints quickly and professionally

Supervisor/Cashier

Metro
09.2018 - 07.2023
  • Calculate and compute cash totals
  • Oversee front end staff and ensure everyone/everything is operating smoothly
  • Assist customers by providing information and resolving their complaints
  • Ensure that our work environment is free of hazards to limit the risks of any harm to our customers and employees
  • Direct and answer phone calls
  • Handle forms containing personal information of clients
  • Assisting customers in filing various forms and documents

Administrative Assistant

Ghana High Commission
04.2019 - 08.2019
  • Assisting customers in filing various forms and documents
  • Optimising visa processing operations

Education

Bachelor of Arts - Law

Carleton University
04.2025

Skills

  • Customer service
  • Ability to work within a team
  • De-escalation skills
  • Problem solving
  • Organised
  • Efficient
  • Adaptable

References

Available upon request

Timeline

Customer Experience Associate

TD Canada
07.2023 - Current

Administrative Assistant

Ghana High Commission
04.2019 - 08.2019

Supervisor/Cashier

Metro
09.2018 - 07.2023

Bachelor of Arts - Law

Carleton University

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EDMUND KOTIA