Edith Askia - Bozimo
Kirkland Lake
Summary
Proven expertise in organizational proficiency and customer support, demonstrated at MTN Nigeria, where I enhanced customer satisfaction and retention. Skilled in Microsoft Office and troubleshooting, my background includes streamlining office operations and elevating service standards, achieving significant improvements in first-call resolution rates. A committed team player, I excel in human resources and administrative support.
Overview
11
11
years of professional experience
Work History
Human Resources Assistant
AGS Automotive Systems
08.2023 - 12.2023
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
Technical Customer Service Representative
MTN Nigeria, Mobile Telecommunication Network
08.2012 - 08.2015
- Maintained detailed records of customer interactions, ensuring accurate tracking and follow-up on open cases.
- Reduced average call handling time through efficient problem-solving techniques and effective use of support tools.
- Improved first-call resolution rates by effectively troubleshooting and diagnosing customer concerns.
- Boosted customer retention through timely resolutions of complex issues and diligent follow-up communication.
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
Education
Diploma - Personal Support Worker
Saint Claire College
Windsor, ON09-2024
Skills
- Organizational Proficiency
- Virtual Assistance
- Office administration
- Customer support
- Maintaining files
- Microsoft office and docusign
- Troubleshooting
- Scheduling
- Team player
- Human resources administration
- Sales support
- Administrative support
Languages
English
Native or Bilingual
Timeline
Human Resources Assistant
AGS Automotive Systems
08.2023 - 12.2023
Technical Customer Service Representative
MTN Nigeria, Mobile Telecommunication Network
08.2012 - 08.2015
Diploma - Personal Support Worker
Saint Claire College
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