Edinara Chaves
Customer & Sales Support Specialist
Toronto
Summary
Dedicated and motivated professional with a focus on customer service and the service sector. Committed to excellence, I strive to carry out duties with utmost effectiveness and professionalism. Goal is to enhance assigned tasks and ensure responsible and efficient performance in any position occupied.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Customer Service Assistant
Plaza Sao Rafael
10.2016 - 11.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted customers by answering questions and responding to inquiries.
Waitress
Plaza Sao Rafael
01.2015 - 10.2016
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Executive Secretary
Black Balloon - Advertising Agency
11.2015 - 03.2016
- Handled confidential information in professional manner.
- Answered high volume of phone calls and email inquiries.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Production Assistant
LG
01.2011 - 04.2014
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Completed wide range of tasks in diverse areas to support operations.
General Service Worker
Similia Farmacy
10.2006 - 01.2009
- Performed general tasks.
- Restocked items on shelves and bins to keep inventory available.
- Organized inventory systematically for easy access.
- Handled customer inquiries courteously and professionally to enhance satisfaction.
Production Assistant
DataTech. LTDA
04.2003 - 01.2006
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Supported production needs by performing routine tasks using standard procedures and equipment.
Education
High School Diploma -
Alcides Maya
Technical Course - Waiter & Waitress
Plaza Sao Rafael School
Bachelor (incomplete) - Pedagogy
Uniritter
College - Chiropody / Podiatry
Fatepa
Skills
Dispute Mediation
Client Consultation
Transaction Facilitation
Technical Assistance
Timeline
Customer Service Assistant
Plaza Sao Rafael
10.2016 - 11.2016
Executive Secretary
Black Balloon - Advertising Agency
11.2015 - 03.2016
Waitress
Plaza Sao Rafael
01.2015 - 10.2016
Production Assistant
LG
01.2011 - 04.2014
General Service Worker
Similia Farmacy
10.2006 - 01.2009
Production Assistant
DataTech. LTDA
04.2003 - 01.2006
High School Diploma -
Alcides Maya
Technical Course - Waiter & Waitress
Plaza Sao Rafael School
Bachelor (incomplete) - Pedagogy
Uniritter
College - Chiropody / Podiatry
Fatepa
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