Edgardo Hernandez
Ottawa,ON
Summary
Reliable Landscape Laborer consistently shows up on time and ready to work. Willing to take on any task to support team and customer needs. Skilled in organizing supplies, removing trash and operating equipment.
Overview
8
8
years of professional experience
Work History
Landscape Worker
OCH
04.2024 - Current
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
- Handled hedge, bush, and shrub trimming.
- Performed mulching, and edging of lawns.
- Developed strong client relationships by addressing concerns or requests promptly and providing excellent customer service throughout projects.
Owner/Delivery
La Bruciata
02.2022 - 03.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Customer Service Representative
Sykes
11.2020 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Apprentice Painter
Valher, LLC
05.2019 - 02.2020
- Maintained a clean work environment by properly covering floors and furniture before starting any painting tasks.
- Ensured workplace safety with proper use of equipment, personal protective gear, and adherence to safety guidelines.
- Prevented costly rework with thorough quality control checks after each job was completed, ensuring client satisfaction with the final product.
- Streamlined workflow by organizing tools and materials required for each job, ensuring easy access and reduced downtime.
General Kitchen Worker
Aramark
07.2016 - 12.2017
- Ensured customer satisfaction through quick and accurate completion of orders.
- Enabled cooks to maintain focus on quality control by delivering prepared ingredients quickly when needed.
- Reduced food waste by carefully monitoring inventory and properly storing perishable items.
- Collaborated with team members to streamline kitchen processes, resulting in more efficient workflows.
- Demonstrated versatility by working various roles within the kitchen as needed, from dishwashing to food prep.
Education
Bachelor of Education -
American Institute of Business
MexicoBachelor in Practical Pastoral Ministry - Pastoral Theology
Christ For The Nations Institute
Dallas, TX, USA.05.2019
Skills
- Seasonal maintenance
- Mulching Techniques
- Lawn mowing proficiency
- Heavy Lifting
- Debris Removal
- Team Collaboration
- Trimming and weeding
- Strong Work Ethic
- Responsible and Punctual
- Flexible and Adaptable
- Customer Service
- English Fluency
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Landscape Worker
OCH
04.2024 - Current
Owner/Delivery
La Bruciata
02.2022 - 03.2024
Customer Service Representative
Sykes
11.2020 - 10.2021
Apprentice Painter
Valher, LLC
05.2019 - 02.2020
General Kitchen Worker
Aramark
07.2016 - 12.2017
Bachelor of Education -
American Institute of Business
Bachelor in Practical Pastoral Ministry - Pastoral Theology
Christ For The Nations Institute
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