Edgar Torres
Anaheim
Summary
Adaptable professional with a solid background in customer service and facility management. Known for strong teamwork, positive customer engagement, and effective communication. Committed to enhancing guest experiences and operational efficiency.
Overview
8
8
years of professional experience
Work History
Cast Member
Disneyland Resort
Anaheim, CA
05.2023 - Current
- Delivered exceptional guest experiences through friendly interactions and engaging performances.
- Maintained cleanliness and organization of assigned areas, ensuring safety protocols were followed.
- Collaborated with team members to execute daily operational tasks efficiently and effectively.
- Assisted in training new cast members on Disneyland Resort standards and best practices.
- Implemented feedback from supervisors to improve service delivery.
- Handled cash transactions effectively.
- Provided information and helpful guidance to visitors, improving their overall park experience.
- Engage in friendly conversation with guest to better understand their needs.
Barista
Hello Kitty Cafe
Irvine, CA
01.2023 - 05.2023
- Prepared beverages in accordance with established recipes and standards.
- Maintained cleanliness and organization of workstations to ensure compliance with health regulations.
- Provided exceptional customer service.
- Collaborated with team members to optimize workflow during peak hours.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction.
- Assisted in inventory management to maintain stock levels and reduce wastage.
Facilities Manager
Pirates Dinner Adventure
Buena Park, CA
08.2021 - 12.2022
- Oversaw daily operations and maintenance of facilities to ensure optimal guest experiences.
- Trained staff on operation procedures, improving team performance and service standards.
- Responded to building emergencies and managed repairs.
- Coordinated events setup and teardown effectively, ensuring minimal disruption to regular facility operations.
- Supervised staff of 5 in day-to-day activities.
- Created shift schedules for my team.
Merchandise Cast Member
Disneyland Resort
Anaheim, CA
06.2018 - 08.2021
- Provided exceptional customer service, enhancing guest experience through product knowledge and assistance.
- Assisted in inventory management and restoking
- Used in-store system to locate inventory and place special orders for customers.
- Maintained visual appeal of store displays by regularly updating and refreshing merchandise arrangements according to company guidelines.
- Contributed to loss prevention efforts by diligently monitoring the sales floor and identifying potential security risks.
- Maximized efficiency at checkout stations by mastering point-of-sale systems and handling customer transactions quickly and accurately.
- Supported successful store openings and closings by completing necessary tasks in a timely manner, ensuring readiness for business hours.
Education
High School Diploma -
El Modena High
Orange, CA06-2016
Skills
- Quick-learning
- Strong teamwork
- Public speaking
- Cash register operation
- Team building
- Inventory and stocking
- Positive customer engagement
- Multitasking
- Attention to detail
- Adaptable
Languages
Spanish
Native or Bilingual
Timeline
Cast Member
Disneyland Resort
05.2023 - Current
Barista
Hello Kitty Cafe
01.2023 - 05.2023
Facilities Manager
Pirates Dinner Adventure
08.2021 - 12.2022
Merchandise Cast Member
Disneyland Resort
06.2018 - 08.2021
High School Diploma -
El Modena High