EDEN NELLIS
Woodland Hills
Summary
Motivated, hardworking, and responsible individual driven by a passion for client service and a commitment to leading by example. Developed strong relationships with repeat customers who sought me out for assistance and conversation during my previous position. Started as a seasonal cashier at Sephora and quickly took on more knowledge and responsibilities. Transitioned to a part-time Beauty Advisor position in San Francisco from September to December 2021, excelling in the role before relocating back home due to family reasons. Managed to transfer back to Calabasas and progress from a seasonal BA to a part-time hire. Throughout my journey as a Beauty Advisor, I have maintained a deep passion for the company, our team, our products, and achieving exceptional results. I strongly believe in the value of collaboration and success as a team, which continues to drive me in my current role as a coordinator.
Overview
7
7
years of professional experience
Work History
Interim Sales and Services Lead
Sephora Malibu
12.2024 - Current
- Supporting, celebrating, and coaching the team
- Overseeing services and brand education
- Use available in house reporting to analyze business trends and to convert plans into action to support the business and team.
- Overseeing client engagement on the floor and provided feedback and coaching
- Monitors brand engagement and support
- Oversee paid services
- Regularly review and report on medallia reviews
- Executed, supported, and implemented company initiatives
- Opening/closing duties (register, alarm, door)
- Inspire and uplift the team to drive results
Seasonal Employee
Sephora Calabasas
12.2021 - Current
- As a transfer from San Francisco to Calabasas, I welcomed the opportunity to work in my hometown store and continued my duties of opening, closing, assisting clients, and cash wrap procedures.
Coordinator
Sephora Calabasas
09.2023 - 12.2024
- Planned and facilitated store events with leadership
- Use various computer systems to book, track and monitor numbers and date for events and services
- Collaborated with brands to focus on educating the team on brands, products, and ingredients.
- Provided quality customer service
- Opening and closing registers
- Monitoring cashwrap supplies
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
Seasonal Employee
Sephora Stonestown
10.2021 - 12.2021
- Returning to Sephora I expanded my knowledge of products, new devices, and Sephora culture.
Seasonal Cashier
Sephora Calabasas
11.2019 - 02.2020
- Working at Sephora Calabasas as a seasonal cashier, I learned how to use the Sephora register system as well as other “cash wrap” operations. I was able to become familiar with the inventory and products carried in the store.
Retail/Sales
Sogno Boutique
05.2018 - 11.2018
- While working at Sogno Boutique, I had the opportunity to learn quite a lot. I was given the responsibility to open, close, and work the store by myself as well as keeping the store clean and well maintained; mop, sweep, steam, fold, organize. I worked at Sogno until unfortunately it closed.
Education
Student - undefined
San Francisco State University
04.2025
Student - undefined
Los Angeles Pierce College
Woodland Hills, California08.2021
Skills
- Customer Service
- Cash and credit card transactions
- Opening and closing
- Social media strategy
- Security alarms
- Merchandising
- leadership experience
- Ensuring that sales and service experiences meet the company standard
- Supporting and monitoring key performance indicators to help drive success
- Passion for client service and teamwork
- Passion for team communication and growth
- Resilience and adaptability to changing store focuses
- Flexible availability to work during "peak" retail hours and working if needed last minute
Timeline
Interim Sales and Services Lead
Sephora Malibu
12.2024 - Current
Coordinator
Sephora Calabasas
09.2023 - 12.2024
Seasonal Employee
Sephora Calabasas
12.2021 - Current
Seasonal Employee
Sephora Stonestown
10.2021 - 12.2021
Seasonal Cashier
Sephora Calabasas
11.2019 - 02.2020
Retail/Sales
Sogno Boutique
05.2018 - 11.2018
Student - undefined
San Francisco State University
Student - undefined
Los Angeles Pierce College