Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
LANGUAGES
EXPECTED SALARY
AVAILABILITY
Timeline
Generic

Eddie Siu Chung WONG

Toronto

Summary

Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Branch Manager

Hang Seng Bank
07.2023 - 05.2025
  • Formulate and implement sales and business development plans for the branch to achieve the assigned business goals
  • Monitor the service standards of branch staff to ensure provision of premium customer services
  • Enforce established internal operation / procedures to mitigate operational risks and ensure strict sales compliance
  • Coach and motivate branch staff to build a professional and capable work force

Branch Manager/ Deputy Branch Manager

Bank Of Communications
06.2019 - 07.2023
  • Manage daily branch operation in branch office
  • Facilitate customer relationship management and branch’s financial services as provided to customer in achieving bank’s sales targets and enhance overall revenue’s net growth.
  • Monitor and motivate a team of staff in providing retail banking services.

Vice President

Everbright Sun Hung Kai
04.2018 - 09.2019
  • Build up and develop professional sales teams in serving high-net-worth (HNW) clients with their financial needs
  • Develop and implement viable sales strategies to achieve business objectives
  • Plan and organize various sales and marketing activities to acquire new clients and improve sales penetration for the Centre
  • Promote and enhance brand awareness of the company within the community


Customer Relationship Manager/Senior Personal Banking Officer

Hang Seng Bank
07.2007 - 04.2018
  • During this period, i have held various position in Retail banking
  • Including operation and sales position
  • providing quality customer service and responsible to achieve assigned sales goal

Tele-betting Associate

The Hong Kong Jockey Club
07.2004 - 06.2007
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.



Restaurant Waiter

Nanxiang Mantou Restaurant
06.2005 - 08.2005
  • Maintained clean and organized dining areas for optimal guest experience.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.

Education

Bachelor of Arts - Business (Finance)

SPEED The HK Polytechnic University
01.2013

Higher Diploma - Business and Corporate Administration

School of Continuing Studies, The Chinese University of Hong Kong
01.2007

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills

Accomplishments

  • Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
  • Increased monthly revenue +30% through implementation of strategic initiatives.
  • Improved employee satisfaction and reduced turnover 50%.

Certification

  • HKSI 1, 7, 8
  • IIQE 1, 2, 3

LANGUAGES

English
Professional Working
Chinese (Mandarin)
Full Professional
Chinese (Cantonese)
Native or Bilingual

EXPECTED SALARY

HK$91,300 x 12 months + discretionary bonus

AVAILABILITY

2 Months Notice

Timeline

Branch Manager

Hang Seng Bank
07.2023 - 05.2025

Branch Manager/ Deputy Branch Manager

Bank Of Communications
06.2019 - 07.2023

Vice President

Everbright Sun Hung Kai
04.2018 - 09.2019

Customer Relationship Manager/Senior Personal Banking Officer

Hang Seng Bank
07.2007 - 04.2018

Restaurant Waiter

Nanxiang Mantou Restaurant
06.2005 - 08.2005

Tele-betting Associate

The Hong Kong Jockey Club
07.2004 - 06.2007

Higher Diploma - Business and Corporate Administration

School of Continuing Studies, The Chinese University of Hong Kong

Bachelor of Arts - Business (Finance)

SPEED The HK Polytechnic University
Eddie Siu Chung WONG