Ed Rampersaud

Provided support for customers completing transactions and addressing inquiries.

Advised clients on optimal payment methods for transactions.

• Monitored daily activities related to foreign exchange transactions.
• Researched transfer process issues and developed effective solutions.
• Managed incoming customer requests regarding funds transfers efficiently.
• Generated monthly statements detailing customer transfer activities.
• Ensured compliance with regulations governing international money transfers.
• Maintained accurate records of all transactions for proper documentation.

• Check in returning customers, close contracts, spot check vehicles for damages.
• Shuttle customers to airport terminals.
• Drop vehicles off to various locations in the.
• Met quarterly sales goals by checking-in over 80 returning customers per day and shutting-down 50 customer contracts per shift while inspecting vehicles and reporting damages.
• Facilitated the safe transfer of vehicles to various locations while meeting quarterly sales goals of 80 check-ins per day and 50 contracts closed per shift, inspected vehicles for damages, and returned vehicles to customers with a satisfaction rating of 95%.

• Prepare monthly, quarterly notices of meetings for companies under administration.
• Order and mail various reports for shareholders.
• Assist Dividend and Proxy Department with scanning and processing of cheques.
• Process quarterly dividend payments for shareholders.
• Maintained accuracy of over 3,000 records, increasing overall efficiency by 43% while decrease expense related to processing errors by 92%.

• Provide back office support for over 75 Fund Companies.
• Handle large volumes of incoming/outgoing calls to/from Dealers, Investors and Advisors.
• Run requested reports daily (AUM, Gains and Losses, Dsc, Maturity and Holdings).
• Follow up on daily trade rejects and transfers in/out nigo's.
• Process Transfers, PAC's, Swips, and Awd requests.
• Investigate and resolve payment issues.
• Recover lost funds for Trade Corrections teams (LOI's).
• Assist tax team, Dealer Services with quarterly, seasonal projects.
• Scan incoming Estate documents for redemption requests, or Estate Payouts.
• Complete daily email queries pertaining to various fund companies.
• Achieved customer satisfaction rating of 85% on average by promptly responding to customer inquiries and resolving customer issues with the highest possible level of customer service.