Rym Ouared
Montreal,QC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication in French and English with 4 years of experience handling incoming calls, dedicated to maintaining highest customer satisfaction. Utilizes service-orientated behaviors and providing customized solution to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Transfer Specialist
Computershare
Montreal, QC
02.2023 - 02.2024
- Verified accuracy of financial records, including debits and credits.
- Assisted in training new team members on company policies, procedures, and best practices related to transfers.
- Exceeded performance goals by effectively prioritizing tasks according to urgency and importance
- Maintained records of all transactions to ensure proper documentation was kept.
- Created reports of all outgoing payments to ensure accuracy of information.
- Prepared documents for scanning and indexing into the document management system.
Bilingual Customer Service Representative
National Bank
Montreal, QC
06.2020 - 01.2023
- Managed high-volume inbound calls, prioritizing issues to ensure swift resolution and minimize hold times for customers
- Collaborated with team members to improve overall call center efficiency and performance.
- Maintained records of customer accounts including transactions and balances.
- Informed customers about new products or services available through the bank.
Insurance Customer Service Representative
Empire Life Insurance Company
Montreal, QC
08.2019 - 06.2020
- Responded to customer inquiries in both English and French languages, providing accurate information about products and services.
- Supported clients by troubleshooting technical issues, leading to an increase in successful resolutions on the first call attempt.
- Reviewed and analyzed documents to ensure accuracy of information.
- Identified discrepancies in documentation and resolved issues accordingly.
- Provided assistance to other departments regarding document filing protocols.
- Performed data entry into various databases as needed.
Education
High School Diploma -
École Louise-Trichet
Montréal, QCSkills
- Data Entry
- Sales Promotion
- Language Translation
- Problem-Solving
- Inventory Management
- Customer Relations
- Call Center experience
- Data Analysis
- Adaptability and Flexibility
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Transfer Specialist
Computershare
02.2023 - 02.2024
Bilingual Customer Service Representative
National Bank
06.2020 - 01.2023
Insurance Customer Service Representative
Empire Life Insurance Company
08.2019 - 06.2020
High School Diploma -
École Louise-Trichet
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