ECE GOKTURK
TORONTO,ON
Summary
Hardworking Customer Service Officer bringing 3 years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
La Bella Italia
Toronto, ON
07.2020 - Current
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Guest Relation Officer And Reservation Officer
The Land of Legends
, Antalya
01.2016 - 09.2017
- Implemented high impact sales and marketing initiatives,resulting in increased occupancy and profitability.
- Perform other tasks and special projects as requested by hotel and aquapark management.
- Create reservation charts and controll all activity sales.
- Using responsibilty to stop sales and constitude new sales.
- Provide excellent customer service to a variety of clientele through personalized conversations.
- Process employee comp requests,handle friends and family requests with guidance from department head or assistant manager.
- Good knowledge and passion to succeed in a fast paced quality environment.
- Ability to share all possible hotel and waterpark knowledge as trained.
Receptionist
The Marmara Antalya
Muratpaşa, Antalya
05.2013 - 12.2013
- Communicating with guests in a friendly and professional manner.
- Using active listening to identify guest's concerns.
- Resolving guest's concerns and accommodation special request.
- Ability to monitor the phones,schedule services and answer questions.
- Worked with upper management to ensure appropiate changes were made to improve customer satisfaction goals.
- Check-in,Check-out and other main transactions.
- Drafted professional business memos, letters and marketing copy to support business objectives and growth.
- Handled complaints and questions, and re-directed calls to other team members as appropriate.
Guest Service Attendant
Calista Luxury Resort
Serik, Antalya
04.2012 - 12.2012
- Welcoming the guest with proffessional and kind manner.
- Build and maintain positive relationships with all guests.
- When the guest arrive,greet them and when they check-out assist and escort them to locations within the hotel at their request.
- Maintain high level of products and services knowledge in order to understand guest's needs and expectations.
- Ability to monitor the phones,schecule services and answer questions.
- Provide information about daily events.
Education
High School Diploma -
Tez Tour Tourism School/Front Office Management
Muratpaşa, Antalya06.2015
BBA - Tourism Management
Mediterranean University
Konyaaltı, Antalya06.2017
Skills
- High attention to detail
- Sensible and practical
- Excellent communication
- Adaptable
- Multi-Line Telephone Systems
- Billing and Invoicing
- Efficient multitasking
- Teamwork and contribution
- Time management
- Inbound and Outbound Calling
- Sales expertise
- Document control
Certification
- Hospitality Workers Training Centre
- Service Excellence
- Youth Customer Service Certification
- Smart Serve
- WHMIS
- HACCP
Timeline
Server
La Bella Italia
07.2020 - Current
Guest Relation Officer And Reservation Officer
The Land of Legends
01.2016 - 09.2017
Receptionist
The Marmara Antalya
05.2013 - 12.2013
Guest Service Attendant
Calista Luxury Resort
04.2012 - 12.2012
High School Diploma -
Tez Tour Tourism School/Front Office Management
BBA - Tourism Management
Mediterranean University