Kirstyn Russelle
Toronto,ON
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
1
1
Certification
Work History
Server
Duke's Refresher
2019 - 2021
- Greeted and served customers, ensuring a welcoming dining experience.
- Assisted in taking customer orders and accurately inputting them into the POS system.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness of dining area and ensured adherence to health standards.
Server
The Food Dudes
2018 - 2019
- Delivered exceptional customer service during high-volume events, ensuring guest satisfaction and comfort.
- Set up and arranged banquet spaces according to event specifications, maintaining an organized work environment.
- Collaborated with kitchen staff to serve food and beverages efficiently, enhancing overall event flow.
- Maintained cleanliness and sanitation standards in dining areas before, during, and after events to promote safety.
Server
Ottawa Hunt and Golf Club
2018 - 2018
- Provided exceptional customer service, ensuring a welcoming atmosphere for guests and club members.
- Managed orders efficiently, coordinating with kitchen staff to optimize food delivery times.
- Assisted in training new servers on menu items and service protocols.
- Collaborated with team members to streamline service processes during peak hours.
- Cultivated warm relationships with regular customers.
Server
Milestones Bar & Grill
2017 - 2017
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Supported team during peak hours by efficiently managing multiple tables.
- Participated in training sessions to develop skills in customer service and teamwork.
- Managed reservations and seating arrangements to maximize table turnover rates during peak hours.
Server
Holiday Inn Peterborough-Waterfront
2012 - 2015
- Learned menu items thoroughly to provide recommendations and upselling opportunities.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Bachelor of Arts - Theatre
Sheridan College Institute of Technology And Advanced Learning
Oakville01-2017
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Team collaboration
- High attention to detail
Certification
- CPR A Certification
- Workplace Health & Safety Certification
- AODA Certification
- Smart Serve
- Driver’s License (G)
Timeline
Server
Duke's Refresher
2019 - 2021
Server
The Food Dudes
2018 - 2019
Server
Ottawa Hunt and Golf Club
2018 - 2018
Server
Milestones Bar & Grill
2017 - 2017
Server
Holiday Inn Peterborough-Waterfront
2012 - 2015
Bachelor of Arts - Theatre
Sheridan College Institute of Technology And Advanced Learning
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