Ebrahim Abe Elrafih
Calgary
Summary
Information Technologist Strengths are in essential fields of computer networking design, maintenance and support. Technically focusing on Cisco, Microsoft, and other certified technologies and operating systems, emphasizing key industry requirements such as security, storage management, virtualization and effective troubleshooting. Solid track record of achieving set targets and performing well in demanding work environments with a positive attitude, self-motivation and being an open-minded team player with good communication and presentation and problem-solving skills have contributed to positive business results.
Overview
12
12
years of professional experience
Work History
Lead, IT Operations & Cloud Services
Sherritt International
02.2023 - Current
- Provided Seiner level support, managing and maintaining infrastructure devices.
- Streamlined IT operations processes for enhanced efficiency and reduced downtime.
- Deploying new RMM platform to replace SCCM.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Veeam backup operations and management.
- Develop documentation for Service desk to follow.
- Tanium Deployment and Management, Patching OS and Software through the company. Built packages and maintained our cloud tenant.
- Crowd strike USB policy creation and deployment/enforcement. Secured our environment and worked on vulnerability management.
- AD Merge, consolidated 3 Domains into one new parent Domain.
- General Infrastructure work
Support Services Team | Lead Infrastructure Analyst
Expera Information Technology
01.2021 - 12.2022
- Level 2 & 3 Support for clients
- Onboarding new clients, analyzing their Infrastructure
- Managed and ran Projects
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Managed team of on site staff
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
IT Administrator
Calgary Sport and Entertainment Corporation
01.2016 - 11.2021
- Level 1 & Level 2 Support
- Helped maintain and upgrade network policies and equipment
- Created imaging server to minimize downtime
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
- Created deployment process for others to follow
- Troubleshoot and complete tickets on time
- Tasked with projects to complete
IT Engineer
Wild Horse Saloon
01.2013 - 07.2018
- Point of Sale Management
- Assisted management with pulling reports
- Performed scheduled service work, installations, testing and repairs.
- Executed troubleshooting and server support in both in-person and remote situations.
- Rapidly identified and corrected system faults to minimize operational downtime of H&L POS Software.
- Setup and take down of stampede POS hardware
IT Admin
Bridgeland Market
06.2012 - 08.2013
- Point of Sale Management
- Assisted management with pulling reports
- Helped produce and finalize cash outs
- Setup and take down of stampede POS hardware
Education
Courses/Certifications And Trainings CompTIA A + CCNA (Certified Cisco Network Associate) Dell Networking Certified Associate Network Technician Certificate University Projects And Implementations -
Datto
OnlineNetwork Technician - Network Systems
SAIT
Calgary, AB06.2016
General Studies - Computer Science
Mount Royal University
Calgary2012
Skills
- Operating Systems Security Support & Training
- System Virtualization (Vmware, Azure, Hyper-V)
- Network Communications (Cisco, Meraki, Datto)
- Firewalls, VPN, VLAN Configuration
- Advanced Troubleshooting Skills
- Leadership Support Skills
- Infrastructure Support
- Autotask, Datto, Sentinel One, DDP, Secure Works, Kace, Beyond Trust (Bomgar), Vmware, Hyper V, Palo Alto, EMC Hardware, Visio, WDS/MDT, Azure, Active directory, Meraki, Ubituiti, Fortinet, Connect wise, Tanium OKTA, DUO, Veeam and more
Timeline
Lead, IT Operations & Cloud Services
Sherritt International
02.2023 - Current
Support Services Team | Lead Infrastructure Analyst
Expera Information Technology
01.2021 - 12.2022
IT Administrator
Calgary Sport and Entertainment Corporation
01.2016 - 11.2021
IT Engineer
Wild Horse Saloon
01.2013 - 07.2018
IT Admin
Bridgeland Market
06.2012 - 08.2013
Courses/Certifications And Trainings CompTIA A + CCNA (Certified Cisco Network Associate) Dell Networking Certified Associate Network Technician Certificate University Projects And Implementations -
Datto
Network Technician - Network Systems
SAIT
General Studies - Computer Science
Mount Royal University
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