Ebrahim Abe Elrafih
Senior Infrastructure Specialist
Calgary,AB
Summary
Senior Infrastructure Specialist with over 12 years of experience designing, implementing, and supporting enterprise IT infrastructure across corporate and managed service environments. Experienced in virtualization, hybrid cloud, VDI, networking, and cybersecurity, with expertise in VMware, Omnissa Horizon, Azure Local (Azure HCI), Active Directory, disaster recovery, and enterprise monitoring. Proven ability to architect resilient, secure infrastructure, lead complex technical projects, and resolve critical production issues while collaborating across infrastructure, cloud, and security teams. Recognized for strong troubleshooting, documentation, and delivering reliable solutions that improve availability, security, and operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Infrastructure Specialist
MNP
Calgary
12.2024 - Current
- Led an enterprise VDI strategy, Scaling Omnissa Horizon to support our MSP environment that manages external clients
- Designed and supported secure multi-domain infrastructure architecture, including isolated environments and DFS based data replication for high availability.
- Disaster recovery, executed disaster recovery exercises, ensuring successful failover and minimal business disruption
- Advanced troubleshooting, dealing with Omnissa and Vmware issues, resolving and documenting for others.
- CheckMK Monitoring multiple domains and a wide variety of hardware, across multiple secure zones.
- Provided Network-level troubleshooting and documentation of firewall rules required for secure zones.
- ESXI and Vcenter lifecycle updates to hosts and platform for vulnerability management and feature updates, ensuring no downtime during those updates.
- Collaboration with multiple teams, including Cyber Security and Cloud teams to create and manage an Azure Local(Azure HCI) deployment and ensuring it followed in line with our business practices for security
Lead, IT Operations & Cloud Services
Sherritt International
Calgary
02.2023 - 12.2024
- Provided senior level support, managing and maintaining infrastructure devices.
- Streamlined IT operations processes for enhanced efficiency and reduced downtime.
- Deploying new RMM platform to replace SCCM.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Veeam backup operations and management.
- Develop documentation for Service desk to follow.
- Tanium Deployment and Management, Patching OS and Software through the company. Built packages and maintained our cloud tenant.
- Crowd strike USB policy creation and deployment/enforcement. Secured our environment and worked on vulnerability management.
- Implemented Checkpoint Firewalls and Checkpoint Endpoint Security platform to consolidate our Security stack.
- AD Merge Project, consolidated 3 Domains into one new parent Domain.
- Enhanced system reliability with the deployment of fault-tolerant architectures and disaster recovery strategies.
Lead Infrastructure Analyst
Expera Information Technology
Calgary
11.2021 - 12.2022
- Level 2 & 3 Support for clients
- Onboarding new clients, analyzing their Infrastructure
- Managed and ran Projects
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Managed team of on site staff
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
IT Administrator
Calgary Sport and Entertainment Corporation
Calgary
01.2016 - 11.2021
- Level 1 & Level 2 Support
- Helped maintain and upgrade network policies and equipment
- Created imaging server to minimize downtime
- Played a key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
- Created deployment process for others to follow
- Troubleshoot and complete tickets on time
- Tasked with projects to complete
IT Engineer
Wild Horse Saloon
Calgary
01.2013 - 07.2018
- Point of Sale Management
- Assisted management with pulling reports
- Performed scheduled service work, installations, testing and repairs.
- Executed troubleshooting and server support in both in-person and remote situations.
- Rapidly identified and corrected system faults to minimize operational downtime of H&L POS Software.
- Setup and take down of stampede POS hardware.
IT Admin
Bridgeland Market
06.2012 - 08.2013
- Point of Sale Management
- Assisted management with pulling reports
- Helped produce and finalize cash outs
- Setup and take down of stampede POS hardware.
Education
Network Technician - Network Systems
SAIT
06.2016
General Studies - Computer Science
Mount Royal University
01.2012
Skills
- Operating Systems Security Support & Training
- System Virtualization (Vmware, Azure, Hyper-V)
- Network Communications (Cisco, Meraki, Datto)
- Firewall and Switch Configuration
- Advanced Troubleshooting Skills
- Leadership Support Skills
- Infrastructure Specialist
- Omnissa Horizon
- CheckMK
- ServiceNow
- Datto
- Sentinel
Certification
Datto, Online, CompTIA A+, CCNA (Certified Cisco Network Associate), Dell Networking Certified Associate Network Technician Certificate
Timeline
Senior Infrastructure Specialist
MNP
12.2024 - Current
Lead, IT Operations & Cloud Services
Sherritt International
02.2023 - 12.2024
Lead Infrastructure Analyst
Expera Information Technology
11.2021 - 12.2022
IT Administrator
Calgary Sport and Entertainment Corporation
01.2016 - 11.2021
IT Engineer
Wild Horse Saloon
01.2013 - 07.2018
IT Admin
Bridgeland Market
06.2012 - 08.2013
Network Technician - Network Systems
SAIT
General Studies - Computer Science
Mount Royal University