Summary
Overview
Work History
Education
Skills
Timeline
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Ebony Alston

Menifee

Summary

Client Service Manager with 15 years of experience in building strong client relationships and leading cross-functional teams. Proven ability to implement client service strategies that significantly improve satisfaction levels. Expertise in analyzing client data and resolving technical issues in healthcare environments. Recognized for effectively managing multiple priorities and delivering high-impact results under pressure.

Overview

14
14
years of professional experience

Work History

Client Manager

Vereco
Loma Linda
06.2015 - 08.2025
  • Ensured network connections met HIPAA compliance and security protocols using IS processes.
  • Liaised with end-users and IT department to triage devices and implement security measures.
  • Utilized Epic Software, LLEAP, and Cerner for diagnosing network connection issues.
  • Managed logistical projects on relocation, network ports, power supplies, and equipment placement.
  • Analyzed and documented inventory of equipment and services to align with project timelines.
  • Communicated with hospital administrators and department heads to identify daily operational needs.
  • Interpreted service requests, offering detailed recommendations for effective implementation.
  • Troubleshot service requests to define issues and propose viable solutions.

Accounts Payable Manager

The Crystal Jewel Company
Marina Del Rey
12.2013 - 12.2014
  • Streamlined vendor relationships to ensure timely processing of invoices.
  • Reviewed and resolved discrepancies in vendor billing statements swiftly.
  • Implemented efficient workflows for invoice approvals and payment processing.

Store Manager

Axcess Financial
Moreno Valley
10.2011 - 12.2013
  • Streamlined daily operations to ensure adherence to company policies and procedures.
  • Coordinated financial transactions while maintaining precise cash handling protocols.
  • Resolved customer complaints promptly, enhancing overall service quality.

Education

High School Diploma -

Bolsa Grande High School
Garden Grove, CA
01.1990

Skills

  • Office administration and reception
  • Appointment scheduling and phone etiquette
  • Customer service and support
  • Cross-functional communication
  • Time management and prioritization
  • Complex problem solving

Timeline

Client Manager

Vereco
06.2015 - 08.2025

Accounts Payable Manager

The Crystal Jewel Company
12.2013 - 12.2014

Store Manager

Axcess Financial
10.2011 - 12.2013

High School Diploma -

Bolsa Grande High School

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Ebony Alston