Hi, I’m
Rawan Khalil
Hamilton,ON
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Decisive Administrative Manager manages team members and handles business operations with sound judgment and reasoned thinking. Highly resourceful with proven history of tackling complex projects with superior results. Proficient in managing schedules, coordinating company events and producing financial reports. Offer excellent technical abilities with software and applications.
Overview
6
years of professional experience
Work History
Evolve Business Advisory Oakville, ON
Client Manager
05.2023 - Current
Job overview
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Worked closely with clients in the UK to manage their accounts and deliver action items promised for the week
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
- Collaborated directly with marketing team to refocus client outreach, increasing qualified inbound account leads.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
Landtek - Engineering Firm Hamilton, ON
Administrative Assistant/Manager of Operations
01.2022 - 01.2023
Job overview
- Scheduled appointments, meetings and events for management staff.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Arranged complete travel itineraries for executive management and executive team members
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Ancaster MillHamilton , ON
Wedding/Event Planner
04.2021 - 01.2022
Job overview
- Created program activities, agendas and budgets based on client requirements.
- Documented events with details in customer preferences, financial considerations and successes and failures.
- Coordinated and allocated equipment, supplies and staff for events.
- Searched and negotiated suitable venues as per setup requirements and budget constraints.
- Conferred with clients to provide real-time consumer feedback, event progress and effectiveness of promotional and marketing materials.
- Researched vendors and locations, organized and purchased supplies for events, coordinated event setup and teardown and liaised between event staff and facilities staff.
- Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported less-experienced event volunteers.
- Conferred with customers to gather event requirements and explore opportunities.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Modified project plans when needed to better align with organizational objectives.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Olivieri Dental Care Hamilton , ON
Office Assisstant /Receptionist
09.2020 - 04.2021
Job overview
- Scheduled cleanings and dental appointments for patients using appointment software.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Collected payments from patients and arranged payment schedules.
- Took customer payments and billed insurance companies for remaining balance.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Interviewed patients to complete case histories and intake forms.
- Communicated with patients with compassion while keeping medical information private.
ALDO Niagara-on-the-Lake, ON
Sales Associate
04.2017 - 09.2017
Job overview
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
Education
QC Event School
IEWP Diploma from Professional Event & Wedding Planning
02.2022
McMaster Unviersity Hamilton
Bachelor of Arts from Major in Sociology & Minor in Psychology
05.2021
IAP Career College
Childhood Educator Diploma from Early Childhood Education
Skills
- Activities Leadership
- Problem Solving
- Team Leadership and Supervision
- Contract Negotiations and Administration
- Budget Planning and Administration
- Recordkeeping and Bookkeeping
- Multitasking and Time Management
- Judgment and Decision Making
- Office Supervision
- Operational and Financial Reporting
- Records and Database Management
- B to B sales
- New Business Development
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Manager
Evolve Business Advisory
05.2023 - Current
Administrative Assistant/Manager of Operations
Landtek - Engineering Firm
01.2022 - 01.2023
Wedding/Event Planner
Ancaster Mill
04.2021 - 01.2022
Office Assisstant /Receptionist
Olivieri Dental Care
09.2020 - 04.2021
Sales Associate
ALDO
04.2017 - 09.2017
QC Event School
IEWP Diploma from Professional Event & Wedding Planning
McMaster Unviersity
Bachelor of Arts from Major in Sociology & Minor in Psychology
IAP Career College
Childhood Educator Diploma from Early Childhood Education
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