Erin Bartolini
Fonthill,ON
Summary
Proven performer in hospitality, adept in customer service and cash handling, demonstrated at Wildplay Elements Park. Excelled in enhancing guest satisfaction, showcasing a positive attitude and teamwork. Achieved significant improvements in service efficiency and order accuracy, leveraging skills in food safety and kitchen communication at Brasa Brazilian Steakhouse. Friendly team member with strong history of excellent guest service. Effectively multi-tasked to efficiently complete various food and beverage functions. Skilled in cleaning and disinfecting to meet company standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Junior Server
Brasa Brazilian Steakhouse
09.2021 - Current
- Accurately recorded drink orders to the corresponding server, minimizing errors and improving order accuracy for the kitchen staff.
- Worked closely with host/hostess to accommodate special requests or preferences from guests regarding seating arrangements.
- Enhanced customer satisfaction by providing attentive and efficient service.
- Efficiently bussed tables throughout shifts to maintain a clean dining environment that increased seating capacity during peak times.
- Streamlined server duties for increased table turnover rates and higher revenue.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
Guest Service Representative
Wildplay Elements Park
03.2021 - 09.2021
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
Education
Bachelor of Science - Medical Science
Brock University
St. Catharines, ON04.2027
High School Diploma -
Saint Paul Catholic High School
Niagara Falls, ON06.2023
Skills
- Willing to Learn
- Positive and Friendly Attitude
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Responsible and Trustworthy
- Food Safety
- Cash Handling
- Safe Food Handling
- Order Taking
- Kitchen Communication
- Food Running
Languages
English
Certification
- Food Handler Certificate (FHC)
- Smart Serve Certification (05/2024)
Timeline
Junior Server
Brasa Brazilian Steakhouse
09.2021 - Current
Guest Service Representative
Wildplay Elements Park
03.2021 - 09.2021
Bachelor of Science - Medical Science
Brock University
High School Diploma -
Saint Paul Catholic High School
- Food Handler Certificate (FHC)
- Smart Serve Certification (05/2024)
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