Syrah Monk
Banff,AB
Summary
A versatile professional with a strong background in food and beverage service, reception, and sales. Skilled in delivering exceptional customer service, thriving in fast-paced environments, and driving sales growth. Known for excellent communication, a positive attitude, and building lasting client relationships. Adept at multitasking, managing high-pressure situations, and consistently maintaining a high level of service. Seeking to leverage my expertise to contribute to a dynamic organization and help drive its success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Junior Server
Rimrock Hotel
10.2024 - Current
- Collaborated with kitchen staff to ensure timely delivery of orders, increasing overall efficiency.
- Assisted in inventory management by tracking supplies usage, reducing waste and keeping costs low for the establishment.
- Efficiently bussed tables throughout shifts to maintain a clean dining environment that increased seating capacity during peak times.
Room Attendant
Post Hotel
11.2023 - 10.2024
- Managed time effectively and adhered to standards.
- Vacuumed, mopped, and dusted to ensure a spotless environment.
- Boosted guest satisfaction with thorough and timely room cleaning.
Bartender/Server
Maraboon Tavern
02.2023 - 10.2023
- Managed opening/closing tasks, cash drawer and sales reports.
- Trained staff in bartending and customer service.
- Streamlined drink service by efficiently managing the bar and prioritizing orders.
Sales Administration Officer/Assistant Designer
Andersens Carpet and Furnishings
02.2023 - 08.2023
- Kept precise sales records for efficient reporting and analysis.
- Coordinated travel for sales reps, optimizing client visits and events.
- Improved client satisfaction with prompt order, invoice, and delivery processing.
Bartender/Server
Red Lion Hotel
09.2021 - 02.2023
- Served large customer volumes during events, nights, and weekends.
- Handled cash accurately, ensuring correct end-of-shift accounting.
- Fostered a positive work environment through teamwork and communication.
Cashier/Customer Service
Woolworths
07.2021 - 05.2022
- Executed transactions and managed cash with precision.
- Delivered superior customer service and resolved issues efficiently.
- Ensured a professional and orderly checkout area.
Education
Post Hotel Housekeeper Manager
Skills
- Guest Engagement
- Memory retention
- Multitasking proficiency
- Service prioritization
- Sales expertise
- Professional Appearance
- Hospitality service expertise
- Quality Control
- Guest Relations Management
Certification
- ProServe Certified
- Certificate III in Hospitality
- Responsible Service of Alcohol
- Certificate II in Skills for Work and Vocational Pathways
- Certificate II in Workplace Skills
- Certificate I in Basic Financial Literacy
- Short Course in Career Education
Timeline
Junior Server
Rimrock Hotel
10.2024 - Current
Room Attendant
Post Hotel
11.2023 - 10.2024
Bartender/Server
Maraboon Tavern
02.2023 - 10.2023
Sales Administration Officer/Assistant Designer
Andersens Carpet and Furnishings
02.2023 - 08.2023
Bartender/Server
Red Lion Hotel
09.2021 - 02.2023
Cashier/Customer Service
Woolworths
07.2021 - 05.2022
Post Hotel Housekeeper Manager
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