Technology professional with over 17 years of experience leading IT initiatives that support business strategies and objectives. Results-oriented, client-focused, process-driven, and cost-conscious technology manager with a proven record in creating and managing effective teams. Extensive experience in managing change and improving efficiency through mergers, consolidations, and downsizing. Comfortable interacting with all management levels within an organization and managing distributed and virtual teams. Advocates for standards-based computing and process-driven IT, with a broad background in managing multiple complex projects, setting priorities, and leveraging technology to meet both tactical and strategic business needs. Demonstrates the ability to oversee large-scale projects with strong leadership, decision-making, planning, and communication skills. Has practical experience in turning programs and projects around to generate positive business outcomes. Proven skill in negotiating and managing large-scale vendor agreements. Proficient in all major technologies, service management principles, and security governance.
Overview
17
17
years of professional experience
5
5
Certification
Work History
Systems Administrator
123Dentist Inc.
Vancouver, BC
07.2022 - Current
Ensuring that 123Dentist’s cybersecurity protection strategy effectively protects all 123Dentist assets on an ongoing and continuous basis.
Maintaining a stable, manageable, and predictable infrastructure.
Design, develop, and deploy modular cloud-based systems.
Develop and maintain cloud solutions in accordance with best practices.
Ensure efficient functioning of data storage and process functions in accordance with company security policies and best practices in cloud security.
Maintain and administer Azure cloud and Azure local (on-premises) server infrastructure.
Identify, analyze, and resolve infrastructure vulnerabilities and application deployment issues.
Regularly review existing systems and make recommendations for improvements.
Interact with clients, provide cloud support, and make recommendations based on client needs.
Supporting and administering systems, including Active Directory, Office 365, SharePoint, OneDrive, Windows Server, VPN, Microsoft Azure, Video Conference, and related hardware.
Assisting with technology planning through ongoing research of available solutions that will reduce costs and improve productivity.
Working with the CIO to develop business support standards, processes, procedures, and guidelines.
Implementing process improvement to establish defined service levels, including the creation of a formal SLA process.
Focus on continuous process improvement and user satisfaction by increasing IT’s value through innovation and the leverage of emerging technologies.
Working with the CIO to define, manage, and implement the long-term strategy.
IT Manager
DCFP
Vancouver, BC
11.2020 - 07.2022
Execute, manage, and lead Office 365 migrations for Microsoft external clients.
Analyze, develop, and communicate key onboarding processes and technology improvements for Office 365 onboarding for the deployment cycle.
Support, maintain and administer Exchange and Office 365.
Responsible for user management (including adding and removing users) in Office 365.
Synchronizing Active Directory users from Exchange to Office 365.
Manage licensing compliance, software version control, and compatibility across design and engineering platforms.
Support the implementation and upkeep of project management and collaboration tools using Microsoft Teams.
Maintain and administer Azure cloud and Azure local (on-premises) server infrastructure.
Oversee and enforce cybersecurity policies.
Maintain disaster recovery (DR) and business continuity plans; ensure offsite and cloud-based backups are tested and verifiable.
Provide technical support, planning, coordination, and administration, including associated storage systems.
Provides support in performance monitoring, tuning, capacity planning and prediction in the coordination and implementation of releases or changes to the operating system, storage hardware/ software and the range of products that support the development, testing and production environments.
Provides System maintenance, plans and implements major software upgrades, and ensures that change management procedures and methodologies are implemented and followed.
Investigate and analyze the feasibility of system requirements and develop system specifications. This identifies methods and solutions and provides project leadership and management to deliver a high level of service to clients.
Managed all Windows servers, Virtual environment (vSphere) and network.
Install new software releases, upgrades, and patches for Windows OS and all applications.
Develop and maintain systems documentation as required by the company.
Solution Architect Consultant to Metis Nation BC
Microsoft Corporation
Vancouver, BC
02.2018 - 10.2020
Responsible for Information Security Cloud compliance. Task with the creation of an Information Security program to ensure the security of Metis Nation BC assets, as well as constituent data housed in the datacenter.
Successfully created a single IT Operations team across British Columbia while maintaining morale and limiting turnover. The resulting team is stronger and more efficient.
Manage risk resources allocation, project prioritization, and research.
Manage licensing compliance, software version control, and compatibility across design and engineering platforms.
Support the implementation and upkeep of project management and collaboration tools using Microsoft Teams.
Oversee and enforce cybersecurity policies.
Maintain disaster recovery (DR) and business continuity plans; ensure offsite and cloud-based backups are tested and verifiable.
Centralized multiple helpdesk functions into one offsite helpdesk to locations in Kelowna and Edmonton. The effort resulted in increased coverage, improved service levels, and reduced labour costs.
Responsible for Disaster Recovery planning and implementing proper processes and controls to ensure the uninterrupted operation of all systems and supporting business processes.
Worked closely with the COO in the implementation and monitoring of all systems and initiated 24x7 coverage of the network and systems to increase availability, improve service levels and better support the business.
Education
B.Sc. - Computer Science
Lagos State University
01.2001
M.Sc. - Computer Science
London Metropolitan University
01.2006
Cybersecurity: Managing Risk in the Information Age -
Harvard University
01.2023
Skills
ITIL Service Catalogue
Process improvement
SLA process
VOIP
Office 365
Atlassian
Jira
SharePoint
Entra ID (Azure AD)
Data protection
Information security audits
Access controls
Data security
Sentinel One
DNS Settings
VMware
Physical security
Disaster Recovery planning
Firewalls
Juniper
VPN
Anti-virus software
Certification
Microsoft Certified Cybersecurity Architect Expert, 2024