Summary

Overview

Work History

Education

Skills

Certification

Timeline

Tamim Anwar

Brampton,ON

Summary

Results-oriented IT professional with 14+ years of experience specializing in cloud and virtual environments, desktop and mobility engineering, and infrastructure management. Expertise in systems administration, maintenance, and end-user training. Proficient in leveraging AWS, Azure, Microsoft 365, Big Data, AI, Machine Learning, and server migration strategies to drive organizational success.

Overview

years of professional experience

Certification

Work History

Systems Administrator

CDW Canada

01.2024 - 03.2024

Cloud Architecture Design & Implementation: Designed and implemented cloud solutions using Microsoft Azure, including virtual networks, storage accounts, and compute resources
Developed and deployed scalable applications and services using Azure App Services, Azure Functions, and Azure Kubernetes Service (AKS)
Architected and managed AWS-based solutions, leveraging services such as EC2, S3, RDS, and Lambda
Implemented infrastructure-as-code (IaC) using AWS CloudFormation to automate deployment and management of resources
Developed and optimized solutions on Oracle Cloud Infrastructure (OCI), including compute instances, Oracle Autonomous Database, and Oracle Cloud Applications
Integrated OCI services with existing IT environments to enhance functionality and performance
Infrastructure Management: Designed and implemented a new Microsoft Exchange online environment along with migrating to M365, installing and configuring MS Exchange 2016 and 2019 to ensure seamless migration and minimize downtime
Documentation and Planning: Authored technical design documents, implementation plans, and environment diagrams to facilitate project execution and knowledge transfer
Security and Compliance: Conducted threat risk analyses, implemented mitigation strategies using WatchGuard and Fortinet, and managed encryption and public key infrastructure for data security
Collaboration and Support: Worked closely with development teams to integrate security testing into project methodologies, provided technical support to end users, and created comprehensive documentation.

Systems Administrator

Ontario Financing Authority

09.2023 - 12.2023

Setup IT Infrastructure: Setup new IT infrastructure for Ontario Infrastructure Bank including Microsoft 365, Microsoft Entra ID, Microsoft Intune
Enabled and designed the Ontario Financing Authority's cloud infrastructure primarily on Azure platform
Technical Infrastructure Management: Maintained relationships with vendors for office and website system infrastructure, ensuring seamless operations
Participated in planning and project discussions with senior management, analyzing and assessing risks, and recommending system improvements
Create and uphold design specifications that align with technical, functional, and non-functional requirements, ensuring they adhere to service definitions, geographic considerations, and architectural and security standards
Architect and implement infrastructure solutions that improve management, enhance stability, bolster security, support disaster recovery, and optimize cost efficiency within the global end-user computing environment
Ensure all technical services and solutions are thoroughly documented, following established service design standards
Engage regularly and effectively with client service teams, prioritizing client interaction to manage expectations, assess needs, and tailor solutions accordingly
Collaborate with operational support teams to gather, analyze, and report on incident and problem data, focusing on continuous improvement and effective capacity management
Managed inventory of IT assets, including hardware and software, by maintaining detailed records and ensuring proper allocation and usage
Technology Patterns for IaaS, PaaS, and SaaS: Designed and implemented scalable IaaS solutions using cloud platforms such as Azure
Developed architecture patterns for virtual machines, storage, and networking that ensured high availability, security, and performance
Created patterns for deploying and managing applications using PaaS offerings like Azure App Services, AWS Elastic Beanstalk, and Google App Engine
Optimized application deployment pipelines and integrated continuous integration/continuous deployment (CI/CD) processes
Designed and deployed SaaS solutions, including custom applications and third-party services
Developed integration patterns for seamless connectivity between SaaS applications and on-premises systems
Machine Learning: Designed and deployed machine learning models using cloud-based services like Azure Machine Learning
NLP Solutions Development: Implemented NLP services for text analysis, sentiment analysis, and language understanding using tools such as Azure Cognitive Services.

Senior Technical System Analyst

RBC

03.2023 - 08.2023

Led the implementation and support of Microsoft 365 solutions, including Exchange Online, SharePoint Online, and Intune, ensuring successful Azure AD authentication
Leadership and Collaboration:
Provided technical leadership to project teams, managing incidents and changes in ServiceNow, and documented internal application support procedures
Continuous Improvement:
Collaborated with development teams to identify defects, automation opportunities, and participated in architectural discussions for enhancements
Managed configuration management databases (CMDB) to maintain accurate records of IT assets and configurations
Project Management & Collaboration Tools:
JIRA Administration: Managed and administered JIRA for tracking project progress, issue management, and workflow customization
Configured JIRA projects, created custom workflows, and set up dashboards to meet the needs of various teams within RBC
Confluence Documentation: Maintained and organized project documentation and team collaboration spaces using Confluence
Created and managed knowledge bases, project pages, and internal documentation to streamline communication and project transparency across teams
Email & Collaboration Services: Extensive experience with email and collaboration tools, including IBM Domino, Microsoft Exchange, SharePoint, Confluence Wiki, and OneDrive, ensuring seamless communication and collaboration across the organization
ServiceNow Support: Provided administrative support for the ServiceNow platform, ensuring its optimal performance and alignment with business requirements
Assisted in the development and deployment of ServiceNow workflows, improving the efficiency of IT service management processes
Azure AD Connect Implementation and Management:
Led the deployment and configuration of Azure AD Connect to synchronize on-premises Active Directory with Azure Active Directory, ensuring secure and seamless access for users across the organization
Managed the synchronization process, including filtering and scoping of objects, to ensure that only the necessary user accounts, groups, and attributes were synchronized to Azure AD
Monitored and maintained the health of the Azure AD Connect service, troubleshooting synchronization issues and performing regular updates to keep the service in line with the latest best practices
Conducted regular audits and health checks to ensure data consistency and integrity between on-premises AD and Azure AD, minimizing potential security risks and ensuring compliance with RBC’s IT governance policies
Audio/Visual (A/V) Systems Management:
Performed the management and upkeep of a diverse array of A/V hardware and software, such as projectors, microphones, speakers, and displays, to deliver exceptional sound and video quality for meetings and presentations
Configured and optimized conference room A/V setups, seamlessly integrating various components to ensure a consistent and dependable communication environment
Videoconferencing Solutions:
Configured and maintained videoconferencing hardware and software, including Cisco Webex, Polycom systems, and Cisco Webex Rooms, to facilitate seamless remote collaboration
Regularly tested and troubleshot videoconferencing systems to proactively address technical issues, ensuring continuous and reliable communication during critical meetings
Workday Integration & Support:
System Integration: Supported the integration of Workday with other enterprise systems, ensuring seamless data flow and synchronization
Assisted in configuring Workday modules to align with organizational processes
User Support: Provided technical support and troubleshooting for Workday users, addressing issues related to access, data integrity, and system performance
Conducted training sessions to help employees navigate and utilize Workday efficiently
Collaboration & Team Coordination:
Worked closely with HR, finance, and IT teams to ensure that JIRA, Confluence, and Workday were effectively integrated into daily operations
Coordinated with stakeholders to gather requirements, implement solutions, and provide ongoing support
Facilitated cross-functional collaboration by creating and maintaining shared Confluence spaces for project teams, enabling better communication and resource sharing
Process Improvement & Automation:
Automated repetitive tasks in JIRA and Confluence using scripts and plugins, improving efficiency and reducing manual errors
Contributed to process improvement initiatives by leveraging JIRA and Confluence to track and document workflows, identify bottlenecks, and suggest optimizations.

Cloud Infrastructure Administrator

WatServ

05.2021 - 01.2023

Infrastructure Design & Implementation:
Collaborated with developers, operations, and security teams to design and implement robust, secure, and scalable infrastructure solutions using Azure and AWS and Google Cloud services
Deployed and managed RedHat Linux environments, ensuring security and scalability across multiple data centers
Automated the setup and configuration of servers and applications using Ansible, significantly reducing manual intervention and deployment times
DevOps & CI/CD Pipeline Management :
Developed and maintained CI/CD pipelines using Jenkins and GitLab CI, automating the deployment and scaling of applications to enhance delivery speed and reliability
Implemented continuous improvement practices by optimizing existing CI/CD pipelines, reducing deployment times by 40% and increasing system reliability
Utilized AWS services like EC2, S3, RDS, and Lambda to support dynamic scaling and automated recovery processes, ensuring high availability of applications
ITIL Best Practices Implementation:
Applied ITIL best practices across IT service management (ITSM) processes, including incident, problem, change, and configuration management, resulting in improved service delivery and reduced downtime
Facilitated continuous service improvement by analyzing ITSM metrics and implementing process enhancements based on ITIL guidelines
ServiceNow Administration:
Managed the ServiceNow platform for ITSM processes, including incident management, problem management, change management, and asset management, ensuring efficient workflow automation and streamlined service delivery
Configured and customized ServiceNow modules to meet specific business needs, improving the platform’s effectiveness in supporting IT operations
Created and maintained ServiceNow reports and dashboards to provide real-time visibility into ITSM performance and key metrics, aiding in decision-making and resource allocation
Incident and Problem Management:
Used ServiceNow to track and manage incidents and problems, ensuring timely resolution and root cause analysis to prevent recurring issues
Coordinated with cross-functional teams to resolve high-priority incidents, minimizing business impact and maintaining service continuity
Change and Configuration Management:
Administered change requests within ServiceNow, ensuring all changes were reviewed, approved, and implemented according to ITIL change management procedures
Maintained the Configuration Management Database (CMDB) in ServiceNow, tracking IT assets and configurations to support accurate impact analysis and risk assessment during change implementation
Active Directory & Group Policy Management:
Demonstrated expert understanding of Active Directory (AD) management, including the creation and administration of Group Policy Objects (GPOs) to enforce security settings and deploy software across the enterprise
Managed and maintained federated services, ensuring secure and seamless authentication across on-premises and cloud environments
Desktop Management & OS Support:
Provided comprehensive desktop management, including operating system support for Windows 10 and Windows 11, ensuring optimal performance and stability across the organization's computing environment
Led the deployment, management, and troubleshooting of desktop systems, including hardware integration, OS imaging, and software deployment
Provided comprehensive operational support, ensuring the smooth functioning of IT systems and services
Implemented ITIL best practices across incident, problem, and change management processes, improving response times and service quality
PC Hardware Integration & Procurement:
Expertise in the integration, procurement, and deployment of PC hardware, ensuring that all components met organizational standards for performance, reliability, and security
Managed vendor relationships for hardware procurement, ensuring timely delivery and adherence to budgetary constraints
Audio/Visual (A/V) Systems Management:
Oversaw the management and upkeep of a diverse array of A/V hardware and software, such as projectors, microphones, speakers, and displays, to deliver exceptional sound and video quality for meetings and presentations
Configured and optimized conference room A/V setups, seamlessly integrating various components to ensure a consistent and dependable communication environment
Videoconferencing Solutions:
Implemented and maintained videoconferencing hardware and software, including Cisco Webex, Polycom systems, and Microsoft Teams Rooms, to facilitate seamless remote collaboration
Regularly tested and troubleshot videoconferencing systems to proactively address technical issues, ensuring continuous and reliable communication during critical meetings
User Training & Support:
Provided comprehensive training to users on systems and programs, ensuring they were equipped to maximize the benefits of the technology
Offered problem resolution and ongoing support for applications and systems, significantly reducing downtime and enhancing user productivity
Process Improvement, Inventory & System Enhancement:
Suggested and implemented improvements for IT systems, focusing on software technology planning, development, implementation, security, and interfaces
Drove continuous improvement initiatives for system interfaces, conducting regular training and research to stay current with emerging technologies and mitigate risks
Managed inventory of IT assets, including hardware and software, by maintaining detailed records and ensuring proper allocation and usage
Business Analysis & Documentation:
Collaborated with internal and external stakeholders to identify, translate, and document business requirements, processes, and proposed solutions
Developed detailed documentation for systems, ensuring clarity and alignment with business goals
Technical Infrastructure Management:
Managed and nurtured vendor partnerships related to office and website system infrastructures, ensuring seamless and efficient operational workflows
Participated actively in strategic planning and project discussions with senior management, conducting thorough risk assessments and proposing optimized system enhancements
Monitoring & Observability:
Integrated Dynatrace for comprehensive monitoring and observability, enabling real-time tracking of system performance and proactive issue resolution
Automated alerting and monitoring processes, improving the observability of applications and infrastructure, leading to a 30% reduction in incident response times
Worked with the security team to monitor and audit security configurations, ensuring compliance with industry standards and internal policies
ITSM & Collaboration Tools:
Managed IT service processes using ServiceNow, including incident, problem, and change management, to ensure smooth operations and adherence to SLAs
Documented infrastructure configurations, processes, and best practices in Confluence, providing clear and accessible resources for team members
Used JIRA to track project progress, manage tasks, and collaborate with cross-functional teams, ensuring timely and effective project delivery
Automation & Optimization:
Led initiatives to automate repetitive tasks and processes using Ansible, improving operational efficiency and reducing the risk of human error
Conducted regular reviews and optimizations of existing infrastructure, implementing enhancements that improved performance, security, and cost-efficiency
Provided ongoing support and guidance to development teams in optimizing their applications for cloud environments, ensuring they met operational and security standards
Communication & Team Collaboration:
Regularly communicated with stakeholders, including developers, operations, and security teams, to align on infrastructure requirements and project timelines
Facilitated knowledge-sharing sessions and workshops to educate team members on best practices in cloud computing, automation, and DevOps
Acted as a key point of contact between technical teams and management, ensuring that infrastructure projects aligned with business objectives
Server Administration:
Maintained Windows and Linux server infrastructures, ensuring optimal performance and security, and administered Active Directory and SQL servers
Patching & Updates:
Administered and managed the patching of virtual machines and infrastructure components using SolarWinds Patch Manager
Developed and maintained patching schedules and policies to ensure systems remained up-to-date with security and performance updates
Monitoring & Performance Management:
Configured and utilized LogicMonitor to monitor the health and performance of virtual machines, servers, and network devices
Set up custom alerts and dashboards to proactively detect and address system anomalies and performance issues
Collaboration and Project Delivery:
Worked with cross-functional teams to ensure successful project delivery, developed automation scripts, and managed application integration and deployment processes
Machine Learning & Data Analytics:
Applied machine learning algorithms and models to analyze large datasets, uncovering valuable insights that drove business decision-making
Developed and implemented natural language processing (NLP) techniques to enhance data processing capabilities and improve user interaction with systems
Python, Java, & SQL Programming:
Utilized Python, Java, and SQL to develop custom scripts, automate processes, and manage databases, improving system efficiency and reducing manual intervention
Managed configuration management databases (CMDB) to maintain accurate records of IT assets and configurations
Collaborated with data scientists and engineers to refine machine learning models, ensuring they met business objectives and technical requirements
Microsoft Power BI Development:
Designed and developed interactive dashboards and reports using Microsoft Power BI, enabling data-driven decision-making across the organization
Tableau Reporting:
Developed comprehensive Tableau dashboards for visualizing key performance indicators and operational metrics, enhancing the accessibility and usability of data insights
Python for Data Analysis:
Employed Python for data manipulation, analysis, and automation, using libraries such as Pandas, NumPy, and Matplotlib to process and visualize complex datasets
Developed scripts to automate data extraction, transformation, and loading (ETL) processes, improving data handling efficiency and accuracy.

Systems Administrator

Kilobytes Data Solutions

11.2020 - 02.2021

Cloud Administration: Managed Microsoft Azure, including building and configuring virtual machines, virtual networks, and Network Security Groups; deployed EC2 instances on AWS and worked with CloudWatch and Cloud Formation
Microsoft Integration: Integrated Microsoft 365 and other apps with Azure for various clients; administered Azure AD for Multi-Factor Authentication and secured data through encryption
Managed configuration management databases (CMDB) to maintain accurate records of IT assets and configurations
Monitoring and Security: Monitored Azure infrastructure using Azure Monitor and Sentinel, managing threat intelligence and implementing security analytics
Migration and Support: Designed migrations to Azure, supported Windows Server upgrades, and facilitated the transition from Windows 7 to Windows 10 for clients
Documentation and Compliance: Created SOPs and documented system analyses for decommissioning projects; collaborated with Change Management Teams to ensure compliance with protocols
Client Support: Provided technical support, including hardware repairs and troubleshooting, while maintaining a high level of customer service.

Infrastructure Analyst

Connectis Group

02.2020 - 10.2020

Cloud Solutions: Managed the deployment of Windows Virtual Desktop and integrated FaxCloud with Adobe Market Cloud technologies; administered Azure Virtual Machines and SQL Servers
Compliance and Administration: Ensured SOC2 and ISO 27001 compliance, administered Microsoft Azure AD and Active Directory, and performed in-person hardware repairs
Managed configuration management databases (CMDB) to maintain accurate records of IT assets and configurations
Scripting and Automation: Utilized PowerShell and other tools for automated infrastructure management, backup platforms, and system monitoring
Requirements Analysis: Gathered business requirements for digital workplace strategies and provided recommendations for improved application performance
Office 365 Support: Administered Office 365 services, including Intune and MFA setup, while assisting end-users with technical training and troubleshooting.

System Administrator

Think Blue Rock

11.2019 - 02.2020

Cloud Solutions: Managed the deployment of Windows Virtual Desktop and administered Azure Virtual Machines and SQL Servers
Compliance and Administration: Ensured SOC2 and ISO 27001 compliance, administered Microsoft Azure AD and Active Directory, and performed in-person hardware repairs
Scripting and Automation: Utilized PowerShell and other tools for automated infrastructure management, backup platforms, and system monitoring
Requirements Analysis: Gathered business requirements for digital workplace strategies and provided recommendations for improved application performance
Office 365 Support: Administered Office 365 services, including Intune and MFA setup, while assisting end- users with technical training and troubleshooting.

System Administrator

Robert Half Technology

07.2019 - 08.2019

Migration: Migrated over 500 users to Windows 10 on a new Active Directory domain
Administration: Administered Windows using PowerShell and managed user data migrations
Setup: Set up Outlook and Office 365, including OneDrive management.

System Administrator | Terrapure

Environmental

03.2019 - 06.2019

Architecture Preparation: Prepared architecture for Azure cloud and on-premises environments
Migration: Managed migration from Windows Server 2008 to 2016, configuring Active Directory
Deployment: Deployed Windows Virtual Desktops and managed Citrix VDI infrastructure.

Senior System Analyst

Siemens

12.2018 - 02.2019

Supported network infrastructure for HP client around PC hardware break, fix and installation/move/add/ change/ deinstall (IMACD), customer device support and simple software troubleshooting, user guidance
Diagnosed hardware device faults, identified parts required, order parts, and resolved issues, updated the case with issue and service info, and closed service incidents in the ServiceNow ticketing system
Accomplished Deployment of over 500 laptops with Windows 10 operating system using SCCM for users across Canada
Deployed Windows virtual desktops running Windows 10 OS as well at Siemens
Configured and maintained a Citrix XenApp/Desktop VDI environment including publishing applications, managing permissions, and ensuring optimal performance and uptime
Collaborated with System Center 2016 Configuration Manager to deploy Windows images on client machines and deploy applications on the TCP/IP Network of Siemens
Conducted Quality Assurance and Hardware and Software testing on all HP devices using excellent planning, design, and analytical thinking skills.

System Administrator

Long View Systems

05.2018 - 11.2018

Maintained essential operations by providing Desktop, Laptop, iPad, & Phone support for the client executive team
Deployed laptops and Imaging Windows 10 operating system using System Center Configuration Manager and Microsoft Deployment Toolkit
Performed Multi-Factor Authentication and administer mobile devices using Afaria and Microsoft Intune on TCP/IP Network of Goldcorp
Installed, moved, added, changed requests, and deployed Microsoft Surface Tablets
Managed user accounts, corporate assets using Active Roles System (ARS) and Active Directory on Windows Server 2012 and 2016
Performed backup of Windows Server and virtual machines in VMWare using Veeam
Migrated Goldcorp SharePoint site from SharePoint 2016 to SharePoint Online
Built Virtual machines using VMWare vSphere 6.5 and then performed vMotion, Network Load Balancing, HA and DRS
Administration, management, deployment and supporting of Office 365, Outlook, Skype, OneDrive, SharePoint, Mobile Microsoft Office Apps, and related technologies
Identified, escalated, and resolved I.T
Security incidents using BMC Footprints ticketing system, & provided I.T
Security user training.

Infrastructure Analyst

Alorica

10.2017 - 04.2018

Offered first/second/third tier technical support to internal and external customers
Maintained desktop software and hardware, supported mobile workforce complex issues
Configured, enhanced, monitored, optimized, and supported the organization’s IT assets including Windows Server 2000, 2003 R2, 2008 R2, and Windows Server 2012 R2
Created Spreadsheets, pivot tables, and charts using worksheet data and external resources, modified pivot tables, sorted items, and group data, and refreshed and formatted pivot tables in Microsoft Excel 2016
Trained to operate System Center 2016 Configuration and Operations Manager to deploy operating systems and monitoring purposes of various hardware resources
Evaluated, modified, and documented desktop application packages, participated in the testing and evaluation of new desktop packages, implemented prototypes, and consulted with customers on the selection of software applications
Performed and installed LAN software upgrades including planning and scheduling, testing, and coordination of the LAN software and hardware
Evaluated new products and technologies to determine the impact on the existing system.

Desktop Support Analyst

12.2016 - 05.2017

Delivered first-hand Desktop Support for Apple and PC for an inter-connected global network of leading marketing communications companies
Deployed and configured Windows Virtual Desktops, Laptops, Desktops at Omnicom
Assisted remote users with installation, configuration, and support of POS, desktop, and laptops
Ensured functionally and troubleshoot all Microsoft Office Products along with Skype for Business and Enterprise Voice, SharePoint Online, OneDrive for Business and Exchange Online and Exchange Online Archive
Performed troubleshooting for Cisco Jabber, created, edited, resolved, and escalated tickets using ServiceNow ticketing system
Resolved issues for both PC and MAC in a timely and accurate manner, provided end-user training
Conducted on-site analysis, diagnosis, and resolution of complex PC and Mac problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed
Monitored and tested PC/Mac performance and provide PC/Mac performance statistics and reports and provided access management support.

Office 365 Subject Matter Expert, University of Guelph

09.2016 - 11.2016

Provide one-on-one or small-group assistance on answering to complex needs of email and calendar sharing, administration, and contact/distribution list management
Meet with users and better understand their work processes and current challenges
Determine how to effectively utilize Office 365 to accomplish user goals
Write documentation to leverage the effort with other users needing the same help
Setup and Configure OneDrive
Help with the following: o Email and Calendaring and People o Outlook Web Access and Outlook thick client o Windows and Macintosh desktop environments o Mobile access via iPhone, Android, Windows, and Blackberry

System Support Analyst

University of Guelph

08.2016 - 09.2016

Provided system administration support, application support for Office 365 migration, desktop support and Help Desk support at Shred-it, largest document destruction company in the world
Created tickets with HelpStar and ServiceNow Ticketing system, work with tickets by resolving issues and then closed tickets in HelpStar and ServiceNow
Provided Remote Desktop support to clients and resolve issues with Active Directory, Exchange, Office 365 issues

Application Support Analyst

Aviva

05.2016 - 07.2016

Helped with Office 365 Migration and Provided Support at different Aviva sites
Administrating, managing, deploying, and supporting of Office 365, Outlook, Skype, OneDrive, SharePoint, Mobile Microsoft Office Apps and related technologies
Assist with Office 365 products rollouts, administration, governance strategy, strategic road maps, policies, security, and compliance matters.

Cybersecurity Analyst

Compugen

01.2016 - 03.2016

Provided Information System Security and Infrastructure/Desktop Support at Imax client in Mississauga
Install and setup Windows 10, Microsoft Office 365 and OneDrive at IMAX

Team Lead

RBC

04.2015 - 10.2015

Windows 7 Migration |, As a part of the MyWorkSpace team, lead and supported Technicians performing Windows XP to Windows 7 migration across Canada and globally with over 90,000 migrations.

IT Consultant

Vodastra Solutions

05.2014 - 06.2015

Migration Field Technician

BMO

02.2015 - 03.2015

7 Deployment Technician

Northbridge Financial

Toronto, ON

01.2015 - 02.2015

IT Technician

Ingram Micro

10.2014 - 01.2015

Deployment Specialist

Jolera Consulting

07.2014 - 09.2014

Deployment Specialist

Scarborough General Hospital

04.2014 - 05.2014

Deskside Support Technician

IBM Canada Ltd

12.2013 - 01.2014

SAP Support Analyst

Menlo Worldwide Logistics

11.2013 - 01.2014

Windows Deployment Technician

Marsh & McLennan - TEKSystems

08.2013 - 09.2013

Window Deployment Technician

Alcon, Di

06.2013 - 07.2013

Service Desk Analyst

CompuCom Systems

Mississauga

10.2012 - 12.2012

IT Analyst

Manpower Ontario/Metro Job Bank/Toronto Job Ads

02.2009 - 06.2012

Help Desk Analyst

Rogers Communications

01.2006 - 01.2009

PC, Printer and Network Technician

Unisys - TEKSystems

09.2013

Desktop Support Technician

CIBC

09.2013

8 Migration Specialist

Ideal Computer Technology Ltd

Toronto

04.2013

Education

Post Graduate Diploma - AI and Machine Learning

CIMT College

Mississauga, Ontario

01.2024

Cloud Engineering Diploma -

NetSoft College of Technology

Mississauga, ON

08.2020

Certificate of Graduation NetSoft Communications -

Mississauga, ON

01.2014

Certificate in Information Systems Management -

Ryerson University

01.2012

Skills

Cloud Platforms: Microsoft Azure, Google Cloud Platform (GCP), Amazon Web Services (AWS)
Endpoint Management: Microsoft Intune, Entra ID (formerly Azure AD), SharePoint, SCCM
Virtualization: VMware vSphere, Hyper-V, Azure Virtual Desktop, Citrix XenDesktop
Operating Systems: Windows Server, Red Hat Linux, Ubuntu, macOS
Infrastructure as Code (IaC): Terraform, Azure Resource Manager (ARM) Templates, Google Cloud Deployment Manager

Scripting Languages: PowerShell, Python, Bash, JavaScript
Database Technologies: MySQL, MSSQL, Oracle Autonomous Database
Email & Collaboration Platforms: Office 365, Microsoft Exchange, SharePoint Online, Microsoft Teams
IT Service Management (ITSM): Remedy, ServiceNow, BMC Footprints, ITIL methodologies (Incident, Change, and Problem Management)

Certification

MCTS - Windows Server 2008 Active Directory, Configuration
MCTS- Windows Server 2008 Network Infrastructure
MCTS - Windows Server 2008 Applications Infrastructure
MCTS - Windows 7 and Office 2010, Deployment
MCTS - Windows 7, Configuration
MCTS - Server Virtualization with Hyper-V and System Center
MCITP – Office 365 Administrator
MCSA - Windows 7
MCSA - Windows Server 2012
MCSE - Private Cloud
MCSE – Desktop Infrastructure
Citrix Certified Administrator - Citrix Xen App 5.0
Citrix Certified Associate Virtualization
VCA – Workforce Mobility
Comptia A+
Security+
CCNA – Cisco Certified Network Associate
Cisco Certified Specialist – Enterprise Core
AWS Certified Solutions Architect – Associate
AWS Certified Solutions Architect – Professional
AWS Certified DevOps Engineer – Professional
Google Cloud Certified Professional Cloud Architect
Microsoft Certified: Windows Server Hybrid Administrator Associate
MCTS - Administering Office 365
MCITP - Server Administrator on Windows Server 2008
MCITP - Windows 7, Enterprise Desktop Technician
MCSA - Windows 8
MCSA - Windows Server 2016
MCSE - Server Infrastructure
VCA – Cloud
VCA – Data Center Virtualization
ESXLab Certified Virtualization Technician
ITIL Foundation
HP Certified Professional: HP Laptops, Desktops, Tablets
Microsoft 365 Certified: Enterprise Administrator Expert
Microsoft Certified Azure Fundamentals
Microsoft Certified Microsoft Azure Administrator Associate
Microsoft Certified Microsoft Azure Solutions Architect Expert
Microsoft Certified Azure Devops Engineer Expert
Microsoft Certified Azure Data Engineer
Microsoft Certified Azure Security Engineer Associate
Project Management Professional

Timeline

Systems Administrator

CDW Canada

01.2024 - 03.2024

Systems Administrator

Ontario Financing Authority

09.2023 - 12.2023

Senior Technical System Analyst

RBC

03.2023 - 08.2023

Cloud Infrastructure Administrator

WatServ

05.2021 - 01.2023

Systems Administrator

Kilobytes Data Solutions

11.2020 - 02.2021

Infrastructure Analyst

Connectis Group

02.2020 - 10.2020

System Administrator

Think Blue Rock

11.2019 - 02.2020

System Administrator

Robert Half Technology

07.2019 - 08.2019

System Administrator | Terrapure

Environmental

03.2019 - 06.2019

Senior System Analyst

Siemens

12.2018 - 02.2019

System Administrator

Long View Systems

05.2018 - 11.2018

Infrastructure Analyst

Alorica

10.2017 - 04.2018

Desktop Support Analyst

12.2016 - 05.2017

Office 365 Subject Matter Expert, University of Guelph

09.2016 - 11.2016

System Support Analyst

University of Guelph

08.2016 - 09.2016

Application Support Analyst

Aviva

05.2016 - 07.2016

Cybersecurity Analyst

Compugen

01.2016 - 03.2016

Team Lead

RBC

04.2015 - 10.2015

Migration Field Technician

BMO

02.2015 - 03.2015

7 Deployment Technician

Northbridge Financial

01.2015 - 02.2015

IT Technician

Ingram Micro

10.2014 - 01.2015

Deployment Specialist

Jolera Consulting

07.2014 - 09.2014

IT Consultant

Vodastra Solutions

05.2014 - 06.2015

Deployment Specialist

Scarborough General Hospital

04.2014 - 05.2014

Deskside Support Technician

IBM Canada Ltd

12.2013 - 01.2014

SAP Support Analyst

Menlo Worldwide Logistics

11.2013 - 01.2014

PC, Printer and Network Technician

Unisys - TEKSystems

09.2013

Desktop Support Technician

CIBC

09.2013

Windows Deployment Technician

Marsh & McLennan - TEKSystems

08.2013 - 09.2013

Window Deployment Technician

Alcon, Di

06.2013 - 07.2013

8 Migration Specialist

Ideal Computer Technology Ltd

04.2013

Service Desk Analyst

CompuCom Systems

10.2012 - 12.2012

IT Analyst

Manpower Ontario/Metro Job Bank/Toronto Job Ads

02.2009 - 06.2012

Help Desk Analyst

Rogers Communications

01.2006 - 01.2009

Post Graduate Diploma - AI and Machine Learning

CIMT College

Cloud Engineering Diploma -

NetSoft College of Technology

Certificate of Graduation NetSoft Communications -

Certificate in Information Systems Management -

Ryerson University