Hi, I’m
GRAHAM MUIR
Brantford,ON
Summary
Experienced and skilled warehouse worker with 5 years of experience as a Forklift Operator at Adidas with a background in software quality assurance and customer service. Demonstrated expertise in warehouse operations, inventory management, and team leadership. Seeking opportunities to apply knowledge and contribute to the success of a dynamic organization in a similar capacity.
Overview
16
years of professional experience
1
Certification
Work History
Adidas
Forklift Operator / Lead Hand
03.2018 - 04.2023
Job overview
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Adept with operating and safety procedures throughout the warehouse
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Consistently relied upon to train new employees in multiple departments
- Operated diverse types of mobile equipment for over 4 years, including forklifts, reaches, swing reaches and end riders
- Commended for a full year of 100% accuracy on orders for Adidas biggest client Footlocker in 2021
- Demonstrated leadership skills by effectively overseeing the outbound departments operations as a Lead Hand for 2 months, resulting in a subsequent promotion.
Flagship Courier Solutions
Quality Assurance Analyst
03.2014 - 05.2015
Job overview
- Utilized automated testing tools such as Selenium to streamline the QA process and ensure comprehensive test coverage
- Reviewed, refined, and updated test cases based on Agile methods
- Collaborated with the development team to ensure seamless integration of test scripts.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
Bug-Tracker
Tester/Customer Support Specialist
07.2012 - 02.2014
Job overview
- Used tracking tools such as JIRA to document, track, and prioritize reported issues for prompt resolution
- Assembled and configured 50+ computer hardware setups to conduct product testing and troubleshooting
- Delivered customer support via text chat and telephone to help resolve customer issues and concerns, significantly improving player experience and satisfaction levels.
Second Cup
Barista
03.2011 - 06.2012
Job overview
- Utilized exceptional interpersonal skills to provide a memorable customer experience and uphold high service standards
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
VMC Game Labs
Lead Hand
08.2007 - 07.2011
Job overview
- Collaborated with key stakeholders to understand client's anticipated outcome for product testing
- Followed compliance guidelines set by Sony to ensure proper interaction between third party software and Sony's PlayStation 3 and 4.
- Coordinated team tasks to complete projects on time and within budget constraints.
- Boosted overall productivity by providing hands-on training and guidance to junior team members.
Education
Dawson CollegeMontreal, QC
Some College (No Degree) from Social Sciences
University Overview
- Completed Coursework: [Computer Sciences], [2007]
Westmount HighMontreal
High school diploma
06.2005
Skills
- Forklift Operation
- Loading and unloading
- Shipping and receiving
- Team Player
- Warehouse Operations
- Warehouse Safety
- Customer service
- Warehouse Organization
Certification
- WHMIS certification
- Certified Raymond Forklift Operator
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Forklift Operator / Lead Hand
Adidas
03.2018 - 04.2023
Quality Assurance Analyst
Flagship Courier Solutions
03.2014 - 05.2015
Tester/Customer Support Specialist
Bug-Tracker
07.2012 - 02.2014
Barista
Second Cup
03.2011 - 06.2012
Lead Hand
VMC Game Labs
08.2007 - 07.2011
Dawson College
Some College (No Degree) from Social Sciences
Westmount High
High school diploma
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