Carlos Sanchez
Norwalk
Summary
Hardworking employee enthusiastic about working in all areas and open minded to learn ! Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Tech Support Specialist
Woodbridge
07.2024 - Current
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Delivered exceptional remote support services by leveraging advanced diagnostic tools and methodologies.
- Streamlined internal processes for increased efficiency and better resource allocation within the tech support team.
- Contributed to the development of training materials and user guides for clinical systems, supporting staff in maximizing the benefits of available technology.
- Provided technical support for various projects, resulting in improved product development timelines and reduced costs.
Pharmacy Delivery Driver
Yzer Logistics
08.2023 - 01.2024
- Improved patient satisfaction by providing timely and accurate delivery of medications to their homes.
- Enhanced pharmacy efficiency by organizing and prioritizing daily delivery routes based on urgency and location.
Sales Representative
T-Mobile
02.2022 - 08.2022
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- s goals.
Package Handler
Vans Distribution Center
06.2020 - 11.2020
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- .
Prep Cook and Cashier
El Pollo Loco
11.2019 - 05.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Loader and Unloader
Kings Moving Services
01.2018 - 10.2019
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
- Increased warehouse organization by sorting incoming shipments and properly storing materials in designated locations.
Education
High School Diploma -
El Camino Highschool
Skills
- Customer Needs Assessments
- Critical Thinking
- Vehicle Systems
- Customer Service
- Route Management
- Vehicle Fueling
- Stocking and Replenishing
- Cleaning and Organization
Name & Contact
Certification
Food Handlers Certification
CPR CErtification
Field Service Tech Certification
Languages
Spanish
Professional Working
Affiliations
Youth leader local church @freedomcitychurch
Education
Whittier, CA
Timeline
Tech Support Specialist
Woodbridge
07.2024 - Current
Pharmacy Delivery Driver
Yzer Logistics
08.2023 - 01.2024
Sales Representative
T-Mobile
02.2022 - 08.2022
Package Handler
Vans Distribution Center
06.2020 - 11.2020
Prep Cook and Cashier
El Pollo Loco
11.2019 - 05.2020
Loader and Unloader
Kings Moving Services
01.2018 - 10.2019
High School Diploma -
El Camino Highschool
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