Summary
Overview
Work History
Education
Skills
Websites
Certification
Client Management
References
Languages
Timeline
Generic

Vikram Kanda

Calgary,AB

Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Tech Support Specialist

Hinduja Global Solutions Limited
05.2023 - Current
  • Provided technical support via phone, email, and chat
  • Diagnosed and resolved hardware/software issues, escalated complex problems
  • Assisted with software setup/configurations and remote troubleshooting
  • Maintained detailed customer interaction records in CRM
  • Achievements: Achieved 98% resolution rate
  • Achieved 100% C-SAT
  • Achieved 100% sales target.

Business Manager

DB CORP LTD
06.2015 - 12.2022
  • Generating revenue through online space selling by designing and offering customised advertisement solutions
  • Client acquisition by adding new corporates, retail clients and maintaining relationship with existing client
  • Identifying new business opportunities by adding untapped markets and new products with short videos on the client products and social media marketing campaigns
  • Brand tie ups to increase the penetration in the market
  • Working in close coordination with product development team to increase the effectiveness of marketing campaigns and lead generation for clients
  • Achievements: Closed a deal of 1 million $ from a single client for yearly marketing campaign
  • Achieved 107% annual targets by adding new markets
  • Successfully launched online portal named homeonline.com before deadline.

Sr. Manger-Enterprise Sales

Spectranet Private Limited
04.2010 - 05.2015
  • Analysing and understanding the buying patterns of internet services of client
  • Handling account in corporate and channel sales
  • Providing technical input to customers, identify requirement and provide feasible solution
  • Managing large accounts and generating sales from new accounts
  • Ensuring enterprise sales through hardware and networking active components like routers, servers and UTM, Internet services, MPLS, Data centres and VPN
  • Preparing proposals for clients and ensuring the completion of sales cycle and client satisfaction & healthy relationship
  • Achievements: Successfully rolled out FIBER TO THE HOME services as an additional responsibility
  • Added 35% new clients to the existing base & added 25% additional revenue through them
  • Awarded as best account sales manager for the FY 2012-2013.

Key account Manager

Tata Teleservices Ltd
04.2007 - 03.2010
  • Selling data and voice products like lease lines, data centre, MPLS, VLAN, VPN & VOIP to the small and medium enterprises
  • Identifying new streams for revenue growth & developing marketing plans to built consumer preference
  • Utilizing market information and personal network to develop marketing intelligence for generating leads
  • Generating sales from new and existing accounts
  • Networking active components like routers, servers and UTM etc
  • Internet services, MPLS, VPN, Lease line
  • Evolving market segmentation and penetration strategies to achieve targets
  • Achievements: Exceeded annual target achievement by 120%
  • Achieved client retention by 70%
  • Got a promotion for achieving annual targets by 120%.

Education

Post Graduate diploma - Computer Applications

Maharishi Dayanand University
01.2000

Bachelor’s Degree - Economics

Kurukshetra University
01.1999

Skills

  • Customer Relations
  • Consultative Sales
  • Client Relations
  • Customer Account Management
  • CRM Software
  • Strategic Planning
  • Revenue Growth
  • Key Accounts Development
  • Strategic Communications
  • Customer Needs Assessment
  • Customer Service
  • Business Development
  • Account Management
  • Pipeline Management
  • Lead Generation
  • Performance Evaluations
  • Salesforce Management
  • New Business Development
  • Market Research
  • Networking Strength
  • Database Management
  • Vendor Management
  • Cost Management
  • Revenue Development
  • Account Development
  • Business Planning

Websites

Certification

  • CCNA, 12/2022, 12/2024, CSCO14250783
  • CompTIA Security+, 01/2023, 01/2026, EBZNF5CY32F4QKC
  • Google IT Support Specialist, 12/2022, Present

Client Management

  • Vast experience in client-facing sales roles in the IT/Telecom sector, showcasing a proven track record of building strong client relationships.
  • Skilled at prospecting and identifying new business opportunities within existing client accounts.
  • Proficient in maintaining a forecast and pipeline of IT services opportunities
  • Strong negotiation skills, consistently meeting and exceeding sales quotas and targets
  • Skilled at liaising with clients, vendors, partners, and all levels of the organization
  • Skilled in implementing customer success processes and frameworks.

References

Available upon request

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Tech Support Specialist

Hinduja Global Solutions Limited
05.2023 - Current

Business Manager

DB CORP LTD
06.2015 - 12.2022

Sr. Manger-Enterprise Sales

Spectranet Private Limited
04.2010 - 05.2015

Key account Manager

Tata Teleservices Ltd
04.2007 - 03.2010

Post Graduate diploma - Computer Applications

Maharishi Dayanand University

Bachelor’s Degree - Economics

Kurukshetra University

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Vikram Kanda