Dylan Tran
Irvine,CA
Summary
Energetic Disney cast member and Sender One employee with a constant desire for learning and improvement. Will gladly set aside pride to learn new skills but will not hesitate to step up for leadership opportunities. Highly enthusiastic about fostering connections within the climbing community, going on adventures, and spreading the stoke for climbing to newer climbers.
Overview
4
4
years of professional experience
Work History
Customer Experience Specialist
Sender One
04.2023 - Current
- Spread excitement for climbing by serving customers with enthusiasm and offering knowledgeable insight
- Collaborated with CX team to create positive work environment and maintain efficiency of front desk operations
- Provided valuable organizational tips while training staff members for party lead role
Merchandise Sales Host
Walt Disney Company
06.2022 - Current
- Created welcoming atmosphere for guests by acknowledging shoppers, offering assistance, and giving compliments
- Prioritized guest needs by taking time to search for products and offering helpful suggestions on where to find products
- Optimized efficiency of store operations by directing newer coworkers and allocating tasks to unoccupied coworkers
Private Soccer Trainer
Self-employed
08.2020 - 07.2023
- Inspired discipline and greater work ethic in players by outlining goals and identifying key skills to focus on
- Provided players with comprehensive breakdown of fundamental techniques and purposeful movement
- Established lasting personal connections by going out to support players at their games and taking them on field trips
Education
Bachelor of Science - Civil Engineering
Cal State University, Fullerton
Fullerton, CA05.2026
Associate of Science - Mathematics
Los Angeles Mission College
Sylmar, CA06.2022
Skills
- Guest Service
- Interpersonal Skills
- Comprehensive Teaching
- Public Speaking
- Product and service knowledge
- Organizational Skills
- Teamwork and Collaboration
- Problem-Solving
Climbing Qualifications
- Highly passionate about climbing
- 3 years of climbing experience
- Sender One lead certified
- Bouldering at v8/9 level
- Leading at 5.12c/d level
Languages
English
Native or Bilingual
Spanish
Professional Working
Websites
Timeline
Customer Experience Specialist
Sender One
04.2023 - Current
Merchandise Sales Host
Walt Disney Company
06.2022 - Current
Private Soccer Trainer
Self-employed
08.2020 - 07.2023
Bachelor of Science - Civil Engineering
Cal State University, Fullerton
Associate of Science - Mathematics
Los Angeles Mission College
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