Megane Quifille
Irvine
Summary
Operations Manager and talented leader applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Care Specialist
Fisher & Paykel Healthcare
04.2024 - Current
- Providing introductory information to prospective and new customers
- Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
- Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases
- Letting patrons know about additional products or services that might benefit them
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
- Escalating queries and concerns, when necessary
- Troubleshooting common issues with products or services
- Working with a team and other departments to find appropriate solutions to problems
- Verifying accuracy of customer account information and updating when necessary.
Operations Manager
LA Fitness
09.2022 - 04.2024
- Adhering to company policies and health, safety and employment standards.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Prioritized tasks and managing club workload
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness and assign tasks accordingly.
- Developed and maintained relationships with external vendors and suppliers.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Conducted calls to renew memberships and collecting due payments.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
COBRA Specialist / Customer Service Manager
Tax & Financial Group Benefits
11.2021 - 09.2022
- Liable to sell health insurance to small and large groups
- Reviewi and make annual changes for company owners and employees
- Present and explain the different coverage plans available to groups
- Advise clients on insurance plans best suited to their employees ‘needs and company budget
- Enrolling employees into their selected coverage plan
- Follow up with carriers, groups and employees.
Life Insurance Agent
American Income Life
03.2020 - 04.2022
- Liable to sell life, supplemental, health, and annuities
- Sell to union accounts assigned, to people referred by current clients, and leads through the McGruff Crime Dog campaign
- Present and explain different coverage plans to union members to better assist them with what option they have available to them
- Advise clients on insurance plans best suited to their needs and budget
- Follow up with union members requesting additional documentation that needs to be sent to our underwriting department
- Assisting direct manager with recruiting via LinkedIn and utilizing different strategies to increase the number of potential interviews my manager will conduct
Administrative Coordinator/Manager
Kangaroo Car Care
08.2017 - 07.2021
- Coordinate schedules for a team of up to ten people on a daily basis
- Partnered closely with CEO to supervise and transform current team and day-to- day tasks to maximize their performance
- Delegate responsibilities to the team
- Communicate with the team in order to assist with concerns and to motivate
- Support team’s concerns with management in order to formulate a better working environment
- Establish new communicative strategies for the team and management
- Conduct bi weekly calls with the corporate office to strategize a plan for the upcoming weeks
- Conduct final administrative decisions regarding the team’s job duties
- Meet and surpasses goals given
Bob Evans
03.2013 - 12.2016
- Opened the restaurant and prepared for the day
- Would take on shift leader duties due to short staffing
- Organized and attended to parties of over 20 guests
- Improved the overall experience of the guests
Education
Real Estate
Moseley School
Alexandria, VABusiness Management & Administration
Northern Virginia Community College
Annandale, VASkills
- Fluent in English, French and Spanish
- Efficient in Google doc, Google sheets, Excel, Microsoft Office & Outlook
- Time management and organizational skills
- Conflict management and problem solving
- Critical thinker
- Creative
- Leadership
- Staff Management
- High-Pressure Environments
- Cost Management
- Customer Service
- Manage Budgets
- Order Supplies
- Project Management
- Staff Training
Certification
- AED Certification - February 2023 to February 2025
Timeline
Customer Care Specialist
Fisher & Paykel Healthcare
04.2024 - Current
Operations Manager
LA Fitness
09.2022 - 04.2024
COBRA Specialist / Customer Service Manager
Tax & Financial Group Benefits
11.2021 - 09.2022
Life Insurance Agent
American Income Life
03.2020 - 04.2022
Administrative Coordinator/Manager
Kangaroo Car Care
08.2017 - 07.2021
Bob Evans
03.2013 - 12.2016
Business Management & Administration
Northern Virginia Community College
Real Estate
Moseley School
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