Dylan Kendall
Calgary,Canada
Summary
Customer-oriented, strategic-thinking professional who is successful in cultivating relationships, and growing business. Team player willing to adapt to new environments and motivated to work independently to meet specific targets.
Overview
11
11
years of professional experience
Work History
Sales Manager
Royal Oak Nissan
Calgary, Alberta
01.2024 - 03.2026
- On- boarded new staff by walking them through our process at the dealership, including training them on the road to the sale and qualifying expectations
- Conducted ongoing training sessions for sales team to enhance product knowledge and sales techniques
- Consistently demonstrated effective leadership abilities by motivating the team to call customers when there was a promotion or sales event, such as bringing an existing lease customer in for lower interest rate on a new lease, or getting an existing customer into a newer vehicle
- Applied negotiation and problem-solving skills to support sales consultants in closing deals, contributing to overall sales targets
- Developed desking skills to construct payment scenarios to close the deal efficiently and maximize profit
- Collaborated with internet department to create a system for timely responses to incoming leads, improving lead conversion rates
- Developed an understanding of both front and back-end responsibilities within a dealership, from writing the deal to the steps taken within the finance department to effectively get the deal funded, organized and sent to accounting
Sales Consultant
Royal Oak Nissan
Calgary, Alberta
09.2017 - 12.2023
- Awarded the Nissan Canada Gold award for 2022 which is given to the top performers in Canada
- Recognized as a leader on my sales floor by being one of the top performers at my store year over year
- Managed the lease portfolio from 2021-2023, proactively contacted customers before lease expiration to set up appointments, achieving over 70% conversion rate into new leases
- Researched product differences between our offerings and competitor products to enhance selling strategies
- Effectively qualified the customer to understand why they are looking for a vehicle and what type of budget they are working with to position the right vehicle
- Utilized lots of different ways to get and maintain business such as contacting existing clients, facebook marketplace, and referrals
Rental Representative
Penske Truck Leasing
Calgary, Alberta
08.2016 - 05.2017
- Reconciled yard operations, ensuring rental trucks were strategically planned for optimal rental income readiness
- Enhanced cold calling abilities by calling on inactive accounts to gather information as to why they were not using our services
- Organized truck schedules based on arrival and departure times for business clients, developing solutions to prevent delays in scheduled deliveries
- Developed an understanding of Penske's rental system and gained a good understanding of their operations
Rental Representative
Ryder Transportation
Calgary, Alberta
11.2014 - 08.2016
- Managed fleet of rental trucks, coordinating with business, lease, and national accounts to ensure reliable service for customer operations
- Developed customer service techniques through training and practice
- Drove metrics such as fleet productivity, profitability, and units no longer earning revenue
- Co-ordinated rental accounts including adjustments, billing corrections, receivables and invoicing
- Coordinated rental accounts including adjustments, billing corrections, receivables and invoicing
Education
Financial Services Diploma -
Southern Alberta Institute of Technology
Calgary, AlbertaSkills
- Prospecting
- Consulting
- Negotiating
- Training Team Members
- Sales Forecasting
- Meeting targets
- Team Management
- Motivating Others
- Skill Development
- Customer Service
- Client relationships
- Communication
- Interpersonal Skills
- Adaptability
- Prioritization
Timeline
Sales Manager
Royal Oak Nissan
01.2024 - 03.2026
Sales Consultant
Royal Oak Nissan
09.2017 - 12.2023
Rental Representative
Penske Truck Leasing
08.2016 - 05.2017
Rental Representative
Ryder Transportation
11.2014 - 08.2016
Financial Services Diploma -
Southern Alberta Institute of Technology