Dylan Cook
Pleasant Hill
Summary
Demonstrated commitment to excellence by achieving personal and branch successes as a Sales and Customer Service Manager.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Enterprise Truck Rental
Concord & Vallejo, CA
05.2025 - Current
- Directed initiatives to ensure effective execution of key business functions, including customer service improvement, fleet sales expansion, and workforce development.
- Delivered comprehensive training sessions to ensure new employees understand company processes and maintain ethical practices.
- Guided sales employees in achieving targets and fostering branch growth.
- Led partnerships with local vendors, insurance providers, and dealerships to optimize daily operations and training programs. Oversaw collaboration with risk management and business management departments to resolve daily challenges. Managed interactions with vehicle operations department to maintain the health of our fleet of vehicles.
Account Specialist
Enterprise Truck Rental
Concord & Vallejo, CA
06.2024 - 05.2025
- Drove sales growth by actively pursuing and establishing new business opportunities.
- Managed customer service initiatives while fostering collaborative relationships with business partners.
- Collaborated with outside vendors to schedule maintenance services, achieving competitive rankings among regional branches based on comprehensive operational metrics.
Management Trainee
Enterprise Rent-A-Car
Concord, CA
02.2023 - 06.2024
- Developed and implemented management style training programs to elevate customer service standards and support sales profitability.
- Navigated fast-paced environments by developing and refining operational strategies for reservations and insurance, consistently addressing challenges with creative solutions.
- Developed targeted marketing campaigns for area body shops and dealerships to drive customer engagement and business expansion.
Registered Behavior Technician
Behavior Treatment & Analysis
Walnut Creek, CA
08.2021 - 12.2022
- Implemented tailored ABA strategies in home settings to enhance developmental outcomes for young individuals with autism spectrum disorder.
Education
B.A. - Psychology
California State University East Bay
Hayward, CA05.2023
AA-T - Psychology
Diablo Valley College
Pleasant Hill, CA05.2021
Skills
- Demonstrates exceptional interpersonal skills in building relationships and resolving conflicts within diverse teams
- Achieves high customer satisfaction ratings through effective problem resolution Enhances service delivery by streamlining communication processes Fosters positive relationships with customers, resulting in increased retention rates
- Cultivates resilience and resourcefulness to effectively manage unexpected situations and maintain productivity
- Conducts thorough reviews and assessments to maintain high standards of detail-oriented work
- Coordinates collaborative efforts to align goals and streamline processes
Timeline
Assistant Manager
Enterprise Truck Rental
05.2025 - Current
Account Specialist
Enterprise Truck Rental
06.2024 - 05.2025
Management Trainee
Enterprise Rent-A-Car
02.2023 - 06.2024
Registered Behavior Technician
Behavior Treatment & Analysis
08.2021 - 12.2022
B.A. - Psychology
California State University East Bay
AA-T - Psychology
Diablo Valley College