Summary
Overview
Work History
Education
Skills
Timeline
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Dwight Jean Francois Norbal

Brampton,ON

Summary

To obtain a challenging position where my academic and employment experience will allow growth as a competent professional, working effectively both individually and in a team environment. Detail oriented with excellent judgement, technical, critical thinking and problem-solving abilities in any environment. Knowledgeable Installer offering 12 years of field experience focused on customer satisfaction. Offering strong mechanical and technical skills with excellent eye for detail. Well-versed in diagnosing and repairing issues with current systems and installing new systems.

Overview

18
18
years of professional experience

Work History

Stairs Installer

OTL License, Pending, Dwight Stairs and Flooring
01.2011 - Current
  • Provide quality and skilled craftmanship as it pertains to stairs and flooring installations
  • Established a level of customer service which allows customers the ability to select me to fulfill projects from start to finish
  • Competent in crew leadership with strong ability in creating detailed professional layout services to accommodate almost any floor plan
  • Maintain high standards of safety, productivity and quality for every job.

Residential Cleaner

De Ja Vu Cleaning Services
01.2014 - 01.2020
  • Provided clients with cleaning schedules that adhered to their personalized needs
  • Provided detailed move in/out, decluttering and standard upkeep cleaning services.

House Keeping

Anse Chastanet Hotel
08.2007 - 01.2011
  • Provided clients with personalized and exceptional cleaning in their rooms and maintained the upkeep of premises ensuring cleanliness throughout
  • Adhered to schedule and shift changes.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.

Guest Services attendant

Jalousie Plantation Resort
09.2005 - 08.2007
  • Provided exceptional service to customers throughout their entire hotel experience
  • Ensured that irate customers were accommodated by creating a sense of urgency while creating solutions to their concerns
  • Handled numerous calls per shifts answering questions with a “Can do” attitude while Retaining rapport
  • Maintained the upkeep of premises ensuring cleanliness throughout.

Education

Highschool Diploma -

Soufriere Comprehensive Secondary School
Saint Lucia
07.2003

Skills

  • Grade 12 Diploma
  • Team player with leadership qualities and abilities
  • Excellent customer service Skills, both by phone and face to face
  • Great convincing powers developed by complete product knowledge
  • Excellent patience and persistent
  • Professional attitude towards quality work
  • Excellent communication and interpersonal skills
  • Reliable, punctual and honest
  • Typing speed 70 wpm
  • Microsoft Excel, PowerPoint, Word, Outlook, Publisher
  • Detail oriented with excellent judgment, critical thinking and problem solving abilities
  • Ability to maintain hygiene in any environment
  • Physically fit Handy man who understands different technical knowledge required to complete tasks
  • Expertise and experience in areas of operating heavy machinery such as table saws, edgers etc
  • Consistent learning and evolution to keep up with trends in Stairs and Flooring market
  • Effective Client selector maintaining professional and quality clientele
  • Ability to create professional invoices, estimates through use of professional business software
  • Taking Precise Measurements and Installation Expertise

Timeline

Residential Cleaner

De Ja Vu Cleaning Services
01.2014 - 01.2020

Stairs Installer

OTL License, Pending, Dwight Stairs and Flooring
01.2011 - Current

House Keeping

Anse Chastanet Hotel
08.2007 - 01.2011

Guest Services attendant

Jalousie Plantation Resort
09.2005 - 08.2007

Highschool Diploma -

Soufriere Comprehensive Secondary School

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Dwight Jean Francois Norbal