DWIGHT WATSON
Scarborough,Canada
Summary
Dedicated aviation operations professional with over 9 years of hands-on experience in airport operations, team leadership, and process improvement. I’ve led small teams of 3–12 people, coordinated daily tasks, and ensured everyone followed procedures to keep operations running smoothly and safely. My Google Project Management Certification has strengthened my ability to organize work and deliver results in fast-paced settings.
I’m eager for a meaningful career change and excited to bring my reliability, attention to detail, and commitment to public service to the Canada Border Services Agency. Passionate about protecting communities, I look forward to contributing where I can make a real difference every day.
Overview
23
23
years of professional experience
24
24
years of post-secondary education
1
1
Certification
Work History
STATION ATTENDANT
AIR CANADA
Pearson Airport, Ontario
11.2021 - Current
- Identify and deliver personnel safety initiatives to foster a safe operating environment for all aircraft operations by ensuring safe operating procedures and all rules and health and safety regulations are followed.
- Facilitate operational improvements by coordinating with ramp agents and station attendants to verify correct baggage placement on outgoing flights, minimizing delays and missed bags.
- Align objectives with on-site personnel, including maintenance and operations managers, to resolve issues and ensure seamless operations.
- Orchestrate management of flight itinerary updates and streamline communication of changes to appropriate STOC contacts to optimize movements and protect aircraft.
- Conduct ongoing learning and development in compliance and safety procedures to maintain up-to-date knowledge.
CABIN Driver
PRIME FLIGHT AVIATION
Pearson Airport, Ontario
11.2021 - 01.2023
- Fostered safe working environment by holding employees accountable for safety audit performance and operational metrics.
- Met or exceeded all established key performance indicators and service level agreements for all flights.
- Followed all safety protocols and regulations during vehicle operation and transportation tasks.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Coordinated transportation schedules through effective communication with team members.
- Ensured compliance with safety protocols and regulations during vehicle operations and transportation tasks.
- Foster a safe working environment; hold employees accountable for all safety audit performance and all operational metrics.
SENIOR RAMP LEAD SPECIALIST
GTA DNATA
Pearson Airport, Ontario
12.2017 - 11.2021
- Streamlined operations to ensure on-time aircraft departures, enhancing arrival safety checks and bag delivery accuracy.
- Conducted comprehensive scheduled and unscheduled inspections to check flight readiness of aircraft.
- Advanced stringent compliance with all federal, state, municipal, airport authority, and carrier security requirements.
- Steered and led a supervising ramp agent to ensure proper cleaning procedures strictly following airline and TSA & CAT guidelines.
- Oversaw quality assurance checks, maintaining high service standards across all operations.
- Facilitated communication between departments to streamline operations and resolve issues.
- Evaluated and reported all equipment malfunctions to the appropriate supervisor or manager.
SUPERVISOR
MLSE
Toronto, Ontario
01.2018 - 12.2018
- Carried out periodical inventories of kiosk merchandise to ensure products were stored properly in respective areas.
- Undertook comprehensive analysis of kiosk safety, aligning goals with company standards.
- Reviewed and monitored both the quality of food served and staff customer service skills to ensure a positive experience for all guests.
- Enabled the provision of a comfortable and safe environment for staff to work in, while complying with sales targets and analytical goals.
- Leading organization in the sports and entertainment sector.
Financial Services Representative
Primerica Financial services
GTA, Canada
08.2012 - 08.2018
- Cultivated rapport with potential and current clients and utilized high quality interviewing skills to obtain comprehensive information and ensure quality service in alignment with client expectation.
- Acted as key liaison point between insurers and internal staff to mediate issues and ensure optimal outcomes.
- Amended, updated, and processed claims with accurate details of beneficiary and coverage changes.
- Investigated, researched, and analyzed documentation and compared detailed information submitted by potential and current policy holders to determine optimal course of action in line with business goals.
- Government agency overseeing financial services.
- Educated clients on financial products and services available at Primerica.
- Assisted customers in developing personalized financial plans to meet their goals.
- Conducted presentations to groups about insurance and investment opportunities.
- Maintained accurate records of client interactions and financial transactions.
Church CAMP COUNSELLOR
REVIVAL TIMES TABERNACLE
North York, Ontario
01.2003 - 12.2016
- Supervised daily camp activities and ensured participant safety and engagement.
- Collaborated with camp counselors to foster a fun and educational environment for campers.
- Engineered meaningful working relationships with campers, parents or guardians, and other counselors through effective communication and active and empathic listening skills.
- Resolved conflicts among campers to maintain a positive environment for all participants.
- Led team-building exercises that enhanced collaboration and camaraderie among campers.
- Organized recreational programs tailored to diverse age groups and interests.
- Built and maintained meaningful relationships among students through student field-trip retreats and team-work community service projects.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining a safe environment.
Education
Lester B Pearson -
Lester.B Pearson collegiate
Scarborough, ON 09.2007 - 01.2011
Some College (No Degree) -
Seneca College at York University
North York, ONSome College (No Degree) -
Toronto Film School
Toronto, ON 10.2001 - 01.2022
Skills
- Ground Services
- Safety compliance
- Conflict resolution
- Customer Service
- Issue Resolution
- Safety protocols
- Team Leadership
- Cross-functional team leadership
- Organizational skills
- Effective communication
- Team collaboration
- Active and empathetic listening
- Effective communication
- Self motivation
- Strategic planning
- Cross functional teams
- Leadership capabilities
- Safety protocols
Certification
- ProServe and Smart Serve Certified
- LLQP, George Brown College, 12/14/12
- Google Project Management Professional Certificate, 04/01/24 - 06/01/24
- Personal Training Certificate, 07/01/23
- CPR/AED Course, 07/01/23
- Health Coach Certificate, 01/01/24
- Google AI Essentials Certificate, 06/01/24
https://www.linkedin.com/in/dwight-watson-2744ba282/?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=android_app
Technical Proficiencies
- Microsoft Office Word
- Excel
- PowerPoint
Professional References
Available on Request
Hobbies and Interests
- Photography
- Weightlifting
- Basketball
- Poetry
- Hiking
- Swimming
- Reading
- Volleyball
- Bowling
- Film production
- Acting
- Storytelling
- Novice in agile management
Film Production Projects
- Christmas Charades, SP-Feature Film, 06/01/24
- Retrouvailles, Location Assistant - Feature Film, 10/01/23
- Paris Paris, Location Assistant - Television, 07/01/21
- Just Another Day, 1st AD - Student Film, 06/01/21
- Helpless, 2nd AD - Short Film, 08/01/21
- Black and Bitter Liquid, Producer - Student Film, 11/01/20
- The Online Party, 1st AD - Student Film, 11/01/20
- Plan B, 1st AD - Student Film, 10/01/20
- Elusive Dreams, Director - Student Film, 10/01/20
- Crash (PSA), Director - Student Film, 03/01/20
Mentorship Programs
- U For Change-Cycle 4, 09/01/11
- Soul Pepper-youth mentorship program, 2010
Timeline
STATION ATTENDANT
AIR CANADA
11.2021 - Current
CABIN Driver
PRIME FLIGHT AVIATION
11.2021 - 01.2023
SUPERVISOR
MLSE
01.2018 - 12.2018
SENIOR RAMP LEAD SPECIALIST
GTA DNATA
12.2017 - 11.2021
Financial Services Representative
Primerica Financial services
08.2012 - 08.2018
Lester B Pearson -
Lester.B Pearson collegiate
09.2007 - 01.2011
Church CAMP COUNSELLOR
REVIVAL TIMES TABERNACLE
01.2003 - 12.2016
Some College (No Degree) -
Toronto Film School
10.2001 - 01.2022
Some College (No Degree) -
Seneca College at York University