Dwight Dolius
Toronto
Summary
Ability to work in a team setting and independently Reliable worker with strong willingness to learn Successful in mastering new skills through hands-on experience Result-oriented with a forward thinking and resourceful approach to managing complex projects. Demonstrated leadership capability and ability to motivate others to accomplish goals Quality-driven and deadline-focused with remarkable talent for overcoming challenging issues Open and receptive to feedback, advice, questions, and directions. Diligent professional with proven skills in troubleshooting, diagnostics, and preventive maintenance. Aiming to leverage my abilities to successfully fill this role on your team. Career objective experience.
Overview
7
7
years of professional experience
2027
2027
years of post-secondary education
Work History
Admissions Coordinator
Oxford College
04.2024 - Current
- Managed admissions processes for incoming students, promptly collecting and processing necessary documents.
- Handled inquiries from prospective students to provide detailed information regarding admissions process.
- Manage high-volume inbound and outbound calls (200–300 daily) to engage prospective students and provide detailed information on academic programs.
- Schedule and coordinate appointments for education consultants, ensuring seamless communication between students and advisors.
- Serve as the first point of contact for prospective students, addressing inquiries and guiding them through the admissions process.
- Maintain accurate records of student interactions and appointments in the college’s database.
- Work collaboratively with the admissions team to achieve enrollment goals and enhance student engagement.
Sales Representative
CutCo
04.2022 - 09.2024
- Demonstrated excellent customer service skills when dealing with client inquiries
- Communicated product features, advantages, and benefits to customers
- Developed and maintained relationships with customers to ensure repeat business
- Made over $23,000 in sales
- Assisted customers with product selection to ensure customer satisfaction
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Engaged with guests to understand and anticipate customer service needs
- Built relationships with potential customers by providing helpful advice on product selection
- Worked with Microsoft Word, Excel, and Adobe and more.
Customer Service Representative
Teleperformance
11.2021 - 01.2023
- Maintained high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries courteously and efficiently.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Addressed customers courteously using suitable methods and problem-solving skills.
- Met daily customer service quotas focusing on quality with about 70 to 120 calls daily.
- Updated and maintained database with accurate customer information and timely data entry
- Logged details of customer service calls in computer system following correct protocols.
General Laborer
Topnotch Employment Services Inc,
04.2018 - 12.2020
- Maintained site cleanliness by promptly removing construction debris.
- Assisted in loading and unloading of materials for efficient task completion.
- Ensured safety regulations were followed whilst operating heavy machinery.
- Completed basic repairs on-site to reduce downtime.
- Followed standards and procedures to maintain safe work environment
- Accurately read, understood, and carried out written and verbal
instructions. - Set up station by receiving, picking, and packing orders and gathering packing materials.
- Consistently assumed additional responsibilities and worked extended
hours to meet projects deadlines.
Education
Diploma in Audio Engineering And Production - Audio Engineer For Film And Tv
Trebas Institute
Toronto, ON 02.2023 - 06.2024
Certificate of Higher Education in Digital Marketing And E-Commerce Digital Marketing And E-Commerce - Digital Marketing And Ecommerce
COURSERA
OnlineHigh School Diploma - High School
Westview Centennial Secondary
Toronto, ON 02.2011 - 06.2016
Skills
Relationship-building
Team management
Creative problem solving
Exceptional communication
POS software expertise
Cast and crew supervision
Budgetary control
Brand-building strategies
Customer service orientation
Marketing
Database management
Student recruiting
Custom
- ORGANIZER, Toronto, ON, Unity, 04/01/17, Present, Provided leadership and guidance to team members in order to achieve project goals.
- Encouraged positive social interaction among peers through organized group activities.
- Created an environment where children felt comfortable being themselves while learning new skills.
- Built relationships with parents and guardians to keep them informed of their child's progress at camp.
- Adhered to established policies when dealing with disciplinary issues or emergency situations.
- Ensured compliance with state regulations regarding health and safety standards for events.
Timeline
Admissions Coordinator
Oxford College
04.2024 - Current
Diploma in Audio Engineering And Production - Audio Engineer For Film And Tv
Trebas Institute
02.2023 - 06.2024
Sales Representative
CutCo
04.2022 - 09.2024
Customer Service Representative
Teleperformance
11.2021 - 01.2023
General Laborer
Topnotch Employment Services Inc,
04.2018 - 12.2020
High School Diploma - High School
Westview Centennial Secondary
02.2011 - 06.2016
Certificate of Higher Education in Digital Marketing And E-Commerce Digital Marketing And E-Commerce - Digital Marketing And Ecommerce
COURSERA
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