Dwanna Anderson
Lyons Timbermart
Sault Ste. Marie,Canada
1
Language
1
Certification
10
years of professional experience
Proactive Retail Department Supervisor with a strong background in leadership and operational efficiency. Focused on elevating customer service standards and developing high-performing teams. Expert in merchandising execution and vendor relations, fostering a customer-centric work culture.
Work History
Customer Service Manager
2 Years- Led, coached, and developed a team of 12 associates, fostering a high-performing customer-first environment.
- Managed cash office operations, ensuring accurate POS transactions, efficient opening/closing procedures, and timely bank deposits.
- Trained and onboarded new associates to support long-term retention and team capability growth.
- Built and maintained vendor relationships to enhance stock availability and meet customer project requirements.
- Implemented shrink-reduction initiatives to improve inventory accuracy and minimize loss.
- Built and maintained strong vendor relationships to support stock availability and customer project needs.
- Developed relationships with contractors, trades, and retail customers to drive project sales.
Kitchen Designer
1 Year 8 Months- Delivered end-to-end kitchen design consultations, providing tailored design solutions to meet customer needs.
- Utilized 20/20 design software to create professional designs, detailed layouts, and accurate project plans.
- Met and exceeded kitchen sales targets through strong product knowledge and strategic upselling.
- Maintained high close rates supported by exceptional customer service and post-sale follow-through.
- Achieved high close rates through exceptional customer service and diligent post-sale follow-through.
- Cultivated strong relationships with contractors and homeowners, fostering repeat and referral business.
- Delivered customized design options that enhanced revenue through strategic add-on sales and complementary product suggestions.
Flooring Department Supervisor
2 Years 7 Months- Led the Flooring team with clear task delegation, performance expectations, and ongoing coaching.
- Enhanced sales targets through product knowledge training, customer engagement initiatives, and conversion-focused service.
- Supported sales targets by driving product knowledge, customer engagement, and conversion-focused service.
- Improved customer satisfaction by enhancing service standards and responding quickly to escalated issues.
- Managed inventory levels, coordinating restocking efforts to meet customer demand.
- Cultivated vendor relationships to improve product support, training resources, and stock availability.
- Strengthened vendor relationships to enhance product support, training, and stock continuity.
- Trained and mentored team members, fostering a collaborative work environment.
- Oversaw inventory levels and coordinated timely restocking to align with customer demand.
Flooring, Lighting & Décor Supervisor
3 Years 10 Months- Supervised the Flooring, Lighting & Décor departments, providing daily leadership and operational oversight.
- Executed merchandising standards, bay resets, and seasonal sets to enhance visual appeal and drive sales.
- Provided customer service support through product expertise and proactive issue resolution, improving customer satisfaction.
- Coached team on cross-selling strategies and assisted with customer projects, contributing to sales growth.
Education
Business Administration - Accounting
Skills
Customer Service Excellence
Sales & KPI Achievement
Team Leadership & Coaching
Sales growth
Project management
Visual Merchandising
Inventory control
Seasonal merchandising
Languages
English
Certification
Whims, First Aid and CPR Certified
Timeline
Customer Service Manager
Lyons Timbermart
05.2023 - 05.2025Read More
Kitchen Designer
The Home Depot
09.2021 - 05.2023Read More
Flooring Department Supervisor
The Home Depot
02.2019 - 09.2021Read More
Flooring, Lighting & Décor Supervisor
Lowe’s
04.2015 - 02.2019Read More
Sault College
Business Administration from Accounting
Read More